Located in the seasonal Alaskan cruise ship port of Skagway, the Skagway Brewing Company is an expansive three story building featuring an on-site microbrewery, retail store, restaurant, pub, and beer garden totaling seating for up to 375. Plus we take pride in our sustainability efforts - we have a year-round indoor aeroponic "farm" where we grow all of our own leafy greens & culinary herbs. And the harvest yield of this produce is boosted by the carbon dioxide released from the brewing process which we capture and send via pipes over to the garden. Neat stuff!
And Skagway is nature's playground as the area abounds with natural beauty and adventures like hiking, fishing, camping, rock climbing, zip lining, and not to mention the wildlife! You'll make many memorable experiences and everlasting friendships here... and may just find your forever home!
Job Summary (FOH Shift Manager: Full Time, Seasonal)
The Skagway Brewing Company is seeking an experienced, dedicated, perceptive, and enthusiastic Seasonal FOH Manager who will be responsible for assisting with the overall FOH daily operations
This is a seasonal position running mid-April through early-October; averaging 50 hours/week
Reports to Year-Round FOH Manager
Responsibilities
Provide necessary training to all staff regarding menu, POS, and SOPs
Supervise staff on shift, problem solving, resolve conflicts, providing motivation and feedback to employee and all FOH Managers
Preserve customer relations, handling all customer complaints in a constructive/positive manner
Maintain knowledge of food/drink recipes and procedures, and gift shop merchandise
Maintain knowledge and upkeep of Toast POS, guest management, and R365 inventory and scheduling systems
Assist with bar inventory
Accountable for maintaining labor efficiency ratios/cost effectiveness
Assist with balancing cash tills, server check outs, handling and creating bank deposits and printing necessary POS reports
Responsible for physical, aesthetic and safety maintenance, reporting to appropriate person when unable to resolve
Assist in planning, executing, managing and promoting all on- and off-site special events
Assist with discipline and termination of employees as necessary
Adhere to and enforce all state and federal regulations, such as DEC, AMCO and OSHA
Qualifications
21+ years old
3+ years experience serving/managing in a high-volume, fast-paced establishment preferred
Possess strong communication and customer service skills
Ability to maintain composure under stress
Flexible and adaptable to quickly changing demands
Ability to work on your feet for eight hours or more a day & lift large boxes weighing 35+ lbs
Have/Obtain State of Alaska approved TAPS and Food Handlers certifications
Benefits/Perks
$3,000 end of season completion/performance bonus
$35 daily per diem for food and drink
50% off additional food for self and immediate family (after $35 per diem)
50% off food @ Salty Siren (sister company)
50% off most retail merchandise
Subsidized seasonal housing
Make lifelong friends