Job Description

The Workforce Management Administrator works collaboratively and independently to provide continuous Workforce Management application support. Through timely and accurate application-level forecasting, scheduling, and reporting, this role will support the department in providing guidance and direction on workforce strategies and enhancing in-store performance and productivity while managing costs.

ESSENTIAL JOB RESPONSIBILITIES

• Will be the Subject Matter Expert on the Kronos [SkechForce] application.
• Responsible for workforce management forecasting, scheduling, administration, configuration, and maintenance.
• Supports retail, corporate, and payroll teams with issues that affect Kronos [SkechForce] functionality and/or usability.
• Responsible for identifying opportunities to improve the workforce management end-user experience.
• Troubleshoots complex issues in application functionality; communicates and documents problem resolution.
• Develops and maintains workforce management training materials (e.g., training guides, job aids) and delivers training to user community.
• Creates and implements audits and analysis to ensure system integrity.
• Generates ad-hoc reports or data queries to support the retail operations division.

ADDITIONAL RESPONSIBILITIES

• Collaborate with stakeholders to facilitate the identification, analysis, and documentation of business needs and requirements.
• Leads the creation of specifications, documentation, and testing strategies for above business requirements.
• Participate in user acceptance testing (UAT) case execution for system improvements.

SUPERVISORY RESPONSIBILITIES

• No

JOB REQUIREMENTS

• Adaptability
• Flexibility
• Creativity
• Strong Attention to Detail
• Problem Analysis
• Problem Solver
• Multi-tasking
• Strong Written and Verbal Communication.
• Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations.
• Ability to work with data of varying levels of quality and validity.
• Ability to produce data in a clear and understandable manner meeting user requirements.
• Basic statistical ability.

EDUCATION AND EXPERIENCE

• Education (Degree preferred, or two+ years of related experience). 
• Experience in administration and configuration of Timekeeping/Workforce Mgmt. systems (i.e. Kronos).
• Experience with Power BI/Tableau/MicroStrategy or other BI tool.
• Intermediate Microsoft Excel Knowledge.
• VBA Knowledge a plus
• SQL Knowledge a plus

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.  

Additional Information

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.