Job Description
THIS IS AN ON SITE POSITION. THE PAY IS $15-$17 AN HOUR BASED ON YOUR EXPERIENCE. WEEKENDS ARE REQUIRED FOR THIS POSITION.
- Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
- Ensure a quality experience by providing friendly, professional service.
- Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.
- Monitor order and return flow.
- Process credits and exchanges for returns to SKECHERS.com.
- Assist customers with their SKECHERS Elite membership accounts.
- Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
- Research and troubleshoot technical issues as needed.
- Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.
- Excellent oral and written communication skills.
- Excellent organizational and time management skills
- Familiarity with a CRM system
- Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.