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Customer Care Representive

Skechers

Customer Care Representive

Moreno Valley, CA
Full Time
Paid
  • Responsibilities

    Job Description

    • Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
    • Ensure a quality experience by providing friendly, professional service.
    • Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf. 
    • Monitor order and return flow. 
    • Process credits and exchanges for returns to SKECHERS.com.
    • Assist customers with their SKECHERS Elite membership accounts.
    • Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
    • Research and troubleshoot technical issues as needed.
    • Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.
    • Excellent oral and written communication skills.
    • Excellent organizational and time management skills
    • Familiarity with a CRM system
    • Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.
  • Qualifications

    Qualifications

    • Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.
    • Ability to manage multiple priorities.
    • Retail management experience would also be considered.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.