Job Description

The Customer Service  Representative, will successfully manage our major account retailers.

ESSENTIAL JOB FUNCTIONS

• Build strong relationships and adapt to account specific needs while maintaining Skechers’ interests.
• Utilize reports to manage and track orders to ensure accurate and timely delivery of open orders.
• Be responsible for taking or placing orders, and reviewing and releasing EDI and/or bulk orders.
• Respond courteously to all customer service transactions including incoming calls from key accounts, sales reps and internal/external customers.
• Work closely with the various departments i.e. Sales, Credit, Allocations and production to ensure accurate and timely shipments.
• Review customers purchase orders to ensure the terms and conditions of sale are in agreement with Skechers by confirming availability, pricing and terms, etc. Amend orders as needed.

ADDITIONAL RESPONSIBILITIES

• Other duties, as assigned.

Qualifications

JOB REQUIREMENTS

• Minimum of 3 years work experience in a wholesale customer service or retail environment
• Ability to solve problems and make sound business decisions
• Demonstrated initiative and the ability to work independently
• Strong organizational skills and the ability to prioritize a varied workload
• Strong customer service and team orientation
• Strong knowledge of the consumer goods industry is preferred
• Key Account Customer Service experience is necessary

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Minimum of 3 years work experience in a wholesale customer service or retail environment
• In-depth proficiency with MS Word and Excel
• Effective verbal and written communication skills

Additional Information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times. The employee is regularly required to lift a 35 - 40lb dress form for garment evaluations. #LI-AB