Job Description

_ _ Pay is $18 an hour must be available to work any schedule__

_ _ This is an onsite position only__

• Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
• Ensure a quality experience by providing friendly, professional service.
• Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.
• Monitor order and return flow.
• Process credits and exchanges for returns to SKECHERS.com.
• Assist customers with their SKECHERS Elite membership accounts.
• Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
• Research and troubleshoot technical issues as needed.
• Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills
• Familiarity with a CRM system
• Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.

Qualifications

• Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.
• Ability to manage multiple priorities.
• Retail management experience would also be considered.

Additional Information

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk, sit, reach with hands and arms, stoop, and kneel. The employee is occasionally required to sit for long period of times. ****

All your information will be kept confidential according to EEO guidelines.