Job Description
The Client Services Technician analyzes computer and network related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the Skechers Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.
Qualifications
MUST HAVE THE ABILITY TO:
Identify, analyze and troubleshoot a wide range of complex technical computer and network-related problems effectively; listen and communicate information to a wide variety of clients at all levels of skill; deliver user support both in-person and over the phone in a professional manner; support Skechers Distribution Centers objective by training others in use of their computers and applications; lift heavy equipment; work in elevated workspaces; operate small to mid-sized heavy machinery; complete tasks with minimal supervision; have a flexible schedule for work (able to work nights evenings weekends etc…); learn and provide network support; learn and apply new technical knowledge quickly; communicate effectively with a diverse user base both verbally and in writing; work independently and as a member of a team; maintain cooperative work relationships; demonstrate sensitivity to, and respect for, a diverse population.
MUST HAVE KNOWLEDGE OF:
Capabilities and limitations of various computer systems, including local area networks and wide area networks; the principles of information systems, especially related to multi-protocol, multi-platform client/server environments; principles and practices of networking technologies; thorough understanding of LAN/WAN protocols; theory and practice of LAN/WAN administration; Cisco routers, switches, IP phones and other Cisco hardware; CCNA/ MCP; mastery of desktop operating systems and various software applications.
EXPERIENCE:
Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment or two years’ experience. Demonstrated experience implementing local area networks using multi-operating systems and platforms, network and computer trouble-shooting and problem solving skills required, including knowledge of networking theory, principles and practices. CompTIA A+ certification required, other certifications such as Network+ etc…, or combinations of other IT certifications are favorable. Specific knowledge of TCP/IP and Windows Server and Active Directory, basic knowledge of Linux administration would be helpful.
Additional Information
Reasons you'll love working at Skechers: