Job Description

Founded in 2013, Skedulo is a fast-growing SaaS company headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom. Here, we use the latest technologies and best engineering practices to deliver groundbreaking software that is making a difference around the world.

If youre drawn to solving interesting hard problems, Skedulo is for you. Over the past 20 years, less than 5% of software investment has been focused on the needs of the worlds 2.7 billion mobile workers, and the mobile workforce is our sole focus. Join us as we build a scalable platform for the worlds largest brands working with the most respected technology partners.

Skedulo is a momentum leader in Field Service Management (based on G2 Winter 2021 rating) and is growing rapidly to meet the demands of a post-Covid world. This is a compelling opportunity to join a fast-growth, enterprise grade, SaaS based business where an outstanding mobile experience is at the heart of our product and user experience.

The Global Portfolio Manager, Customer Experience provides leadership and oversight for creating, implementing and driving efficient and effective project portfolio management processes across the entire Global Customer Experience Delivery team. The role will be responsible for ensuring coordination and execution of activities related to the delivery of projects, initiation to project closure; managing governance around Delivery processes, reporting, compliance and education.

ESSENTIAL DUTIES & RESPONSIBILITIES

Duties will include, but are not limited to:

• Lead the global Portfolio of projects, supporting the Customer Experience Delivery objectives, with a focus on governance
• Collaborate with Project Managers to support project intake, vetting and prioritization processes
• Provide consistent and effective portfolio dashboards, portfolio reviews, scorecards, and reports
• Collaborate with the VP, Global Project Delivery on the analysis of in-flight and proposed projects
• Ensure that portfolio benefits are defined and managed during the portfolio lifecycle, and that the realization is monitored
• Develop effective project management standards and processes, and apply best practices in the areas of project management and portfolio management
• Serve as the point of escalation for project stakeholders or requestors with issues directly related to project management
• Develop and facilitate PM community meetings and workshops
• Manage portfolio via internal tool sets and reports
• Provide leadership and management/mentorship and coaching of Program/Project Managers, if applicable
• Owns responsibility and accountability for resolving issues and escalations

REQUIREMENTS

MINIMUM QUALIFICATIONS

• Must have a Bachelor's degree in Computer Science/Information Technology, Business or related field of study
• Must have at least 5 years previous experience in managing teams and delivering complex IT Projects
• Must have successfully managed a large portfolio or program (+10 active projects) with multiple business stakeholders
• Must have prior work experience in a leadership role of a globally distributed team
• A proven ability to learn new products, develop functional knowledge and apply new skills in a high paced environment
• Must have great written, oral (English) and interpersonal communication skills
• A proven strong teamwork ethic is essential to this function

DESIRED SKILLS & EXPERIENCE

• Prior experience working with offshore and distributed development teams
• Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions
• Experience in implementing and maintaining accurate key performance measures relating to PMO and project management best practices such as building work breakdown structures, Waterfall/Agile/Scrum methodologies, etc
• Enjoy problem solving while learning, developing and applying new skills along the way.
• Prior experience working with Atlassian Suite, JIRA, Confluence and Service Desk.

ADDITIONAL REQUIREMENTS

• This position may require about 10% travel from time to time as set forth by the Company.
• Must have a valid US work visa upon hire.

BENEFITS

• Fun, creative and fast-paced working environment
• Competitive Healthcare Benefits
• Competitive salary
• 7 paid sick days per year
• 4 weeks paid leave per year
• 10 days paid public holiday per year
• Stock Options/ Equity
• Kitchen stocked with snacks & drinks
• 401k & Company Match
• Paid Parental Leave
• Learning & Development Stipend
• Employee Referral Bonus
• Our offices have creative, open workspaces with room to play, reflect, and relax
• Our team is extremely competitive, and we will challenge your best table tennis skills