Title Desk Side EngineerJob typeFull time

Location(s)Washington, DC

PurposeThis is a full time position with a Fast Growing IT Company, rated# 4 in Systems Development by Inc, 2018, looking to expand team for a large Government project in Washington DC.

Duties

Responsible for providing desk side support to end users for complex issues regarding a response and resolution.

Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.

Escalation point for junior desk side engineers.

Researches end-user issues and develops a plan for remediation.

Performs research and resolution support independently.

Updates status of queued service requests with the IT service management system.

Provides software & hardware authentication and performs tests on software and hardware before delivery to end-users.

Providing end-user software and hardware troubleshooting and support in-person or over the phone

Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

Troubleshooting Apple MAC computers.

Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.

Upgrading end user computer systems ensuring no data loss.

Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

Work independently in a customer environment.

Engaging engineers from multiple teams.

Required Qualifications:

Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.

Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools.

Alternatively please apply through our website at www.skilled-hire.com/career to be considered for this position.

Skilled Hire is an equal opportunity employerSkilled Hire considers applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.