Essential Functions

• Greets guests and presents them with the menu
• Informs guests about the special items for the day and menu changes if any
• Suggest food and beverages to the guest and also try to upsell
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
• Obtaining revenues, issuing receipts, accepting payments
• Performing basic cleaning tasks as needed or directed by supervisor
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food; (example – no garlic, less spicy, without egg, etc.)
• Communicate to the guest and provide assistance with their queries
• Coordinate with the bus person and/or kitchen staff to ensure smooth operation and resident/guest satisfaction
• Serve food and beverage to the guest as per the course of order
• Observes guests and ensure their satisfaction with the food and service
• Promptly respond to guest with any additional request
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Adhere to grooming and appearance standards consistently
• Must have some familiarity with basic cooking skills; (example – salad preparation, dessert plating, etc.)
• Assist bus persons with stocking and maintain the restaurant par stock levels and side station
• Help other areas of the restaurant such as answering telephones and completing financial transactions for the Take-Out
• Close the shift on the POS terminal
• Other duties assigned by supervisor or manager including but not limited to this list

Added Responsibilities

• Respond appropriately to changes in the work setting.
• Be familiar with Skilled Management Policies & Procedures Manual and Skilled Management Associate Handbook.
• Perform other related assignments as required.
• Attend required in-service training.

** EDUCATION/EXPERIENCE/CREDENTIALS**

• This position prefers a high school diploma or equivalent certificate and a competent history in a similar facility a minimum of two years study or certification in the hospitality industry, and two or more years’ experience in food service management, supervision, food purchasing, safety, sanitation, and menu preparation.
• Possess knowledge of sanitation-procedures.
• Competent working knowledge of Microsoft Office products.
• Be able to work well under pressure.
• Speak read and understand English fluently.
• According to state regulations may need to possess current CPR, Certified