This position is at a manufacturing company in Milwaukee. The ERP Process Analyst provides primary support to the sites ERP users including plants production and quality parametrization, plants inventory management, plants shipping and cream load out activities, interface with specific industrial software, item masters, problem resolutions, creation and management of service requests with Oracle support. Performs non-routine system maintenance for items outside the scope of user responsibilities. Responsible for managing implementation of new manufacturing/supply chain modules, upgrades of existing modules and interface of manufacturing/supply chain modules with other modules.

DUTIES AND RESPONSIBILITIES

• Problem Resolution Management

  • Resolve user problems with manufacturing and supply chain modules.

  • Create and manage support service requests for system and application issues

• Perform System Configurations and Setups

  • Manufacturing, Supply Chain, Quality parametrization.

  • Managing and designing a wide range of reports on an ad-hoc basis

  • Interfaces

• Training and Documentation

  • Create and present user training materials

  • Maintain key process documentation including procedural flow charts

  • Cross train with other ERP Process Analyst responsibilities (finance, etc.)

• Manage System Changes and Implementations Relating to Manufacturing/Supply Chain Modules

• System upgrades

  • New module implementation

  • Integration of non-Oracle systems

• Other special projects or necessary duties as required.

• Interact with: All ERP users within the organization, Oracle Support, System Hosting Provider

COMPETENCIES

• Adaptability - Ability to adapt to a changing work environment.

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Collaboration - Ability to work in a team environment to accomplish business objectives.

• Communication - Strong verbal and written communication skills; Ability to effectively present information to peers and management; Ability to adapt to a changing work environment;

• Design - Generates creative solutions; Translates concepts and information into images; Demonstrates attention to detail.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Multi-Tasking - Is able to coordinate and manage tasks and projects in a fast-paced office environment, in a concurrent, efficient and timely manner.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.

• Project Management - Develops and manages project plans and teams; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

SKILLS AND ABILITIES

• 5+ Process Manufacturing years experience 

• Bachelor's degree or five to ten years ERP experience and/or training

• Working knowledge of Enterprise Resource Planning (ERP) systems (Oracle preferred, or another large ERP system such as SAP).

• Working knowledge of Business Intelligence (BI) systems.

• Ability to define objectives and create and execute necessary steps to achieve desired results.

• Prepare PERT and Gant charts.

• Provide direction to consultants or other temporary employees.

• Ability to use Microsoft Project software.

• Knowledge of SQL programming language.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to evaluate vendor contracts.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Working knowledge of personal computers, including the Windows operating system.

• Proficiency in desktop software applications such as Microsoft Office (spreadsheets, word processing, presentations, project management).

* Relocation assistance is available.