Job Description

We are seeking a Help Desk Representative to join our team! You will resolve computer-related issues for your clients. 

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 5+ years experience 
• 500 end users
• 0365 Knowledge 
• NDS

Company Description

Skillset Group, LLC together with ts subsidiaries, provides workforce solutions to various industries within the United States. The company offers trained employees for Information Technology, Engineering, Accounting & Finance, Administrative & Clerical, Aerospace & Defense, Automotive, Food & Beverage, Government, Manufacturing, Medical Device, Pharmaceutical, Plastics, Warehouse and Distribution for temporary, full-time and senior-level project professionals. The company also provides scientists, and scientific and clinical research workforce solutions; engineering professionals and information technology specialists across various disciplines. Further, the company provides integrated talent management solutions, including contingent workforce outsourcing, business process outsourcing, recruitment process outsourcing, independent contractor, payroll process outsourcing, and career transition and executive coaching and development solutions. Skillset Group was founded in 2013 and is headquartered in Santa Ana, CA.