POSITION SUMMARY: This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
- Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
- Answer telephone promptly and in a polite and professional manner
- Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
- Balances cash sheet and cash drawer in accordance with established standards
- Operates a multi-line telephone console
EXPERIENCE REQUIREMENTS
- Minimum one-year experience in customer service, preferably in a related clinical environment
EDUCATION, LICENSURE & CERTIFICATION REQUIREMENTS
- High School diploma or equivalent
- Associates degree or related healthcare certification, preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
- Strong attention to detail and accuracy, professional attitude, reliable
- Ability to handle confidential and sensitive information
- Ability to communicate in an active multi-office environment
- Ability to efficiently operate all job-related office equipment
- Ability to follow or provide verbal and written instructions
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
- Basic to intermediate computer operation
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Specialty knowledge of systems relating to job function
PSR2020