Job Description
Under the general guidance of the General Manager, responsible for coordinating, supervising, and directing Skybar food and beverage operations, while maintaining a profitable Beverage department and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.
Duties & Functions:
- `Must have strong knowledge of Nightlife/Daylife Operations and Marketing
- Work with Marketing Manager to market Sky Bar. Provide support to Marketing Manager by helping gather picture and video content
- Provide creative input on general direction of Sky Bar and special events
- Understands and has the ability to manage a Sales and Incentive program for table and ticket sales. Able to yield table and ticket sales in a strategic manner
- Establish, monitor, and manage budgeted revenue and net operating income. Assures that the budgeting process is performed accurately and efficiently
- Develop and implement action items and provide support and guidance in Skybar to achieve or exceed budgeted revenue and net operating income goals
- Ensure that labor and expense guidelines are adhered to in order to maintain budgeted expenses
- Institute and monitor service and/or product upgrades in order to maintain the company’s competitive edge
- Establish and enforce specific Standard Operating Procedures
- Promote guest satisfaction throughout the operation
- Implement repeat guest recognition programs to build loyalty to the operation
- Promote inter-company business relations and shares best practices
- Distinguish us as the industry leaders that continually improve to maintain our cutting edge
- Act as a liaison between the Restaurant and Beverage operation
- Supervise and provide leadership to Skybar personnel
- Respond to guest complaints in a timely manner
- Monitor industry trends, take appropriate action to maintain competitive and profitable operations
- Work with other Executive Committee members and keep them informed of Skybar issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Coordinate and monitor all phases of Loss Prevention in the Beverage department
- Prepare and submit required reports in a timely manner
- Organize and conduct department meetings on a regular basis
- Monitor quality of service and product
- Initiate menu planning and preparation
- Ensure compliance with all local liquor laws, and health and sanitation regulations, and all Beverage related life/safety and other legal compliance in accordance with federal and local laws
- Ensure the training of department heads on SOP’s, report preparation, technical job tasks
- Select, train, and develop personnel within the department. Able to exercise hire, discipline, personnel performance reviews, and termination of employment discretion within Morgans Hotel Group policies
Salary range: $100,000 to $130,000.