Technical Customer Service Representative (Help Desk Support, HYBRID)
Job Description
We are seeking a Technical Customer Service Representative (Help Desk Support, HYBRID) to join our team! You will resolve computer-related issues for your clients.
RESPONSIBILITIES/QUALIFICATIONS:
Provide technical assistance with computer hardware and software
Proven experience with technology or other customer support role
Tech-savvy with working knowledge of office automation products, operating systems, networking, and remote contro
Good understanding of computer systems, mobile devices, and other tech product
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and client-focused
You will answer queries on basic technical issues and offer advice to solve them
An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
They must also be customer-oriented and patient to deal with difficult customers
Serve as the first level technician for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent question
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Company Description
SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process. The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there? Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. Apply today and experience the SkySource difference!