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Technical Customer Service Representative (Help Desk Support, HYBRID)

SkySource Solutions

Technical Customer Service Representative (Help Desk Support, HYBRID)

Cleveland, OH +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a Technical Customer Service Representative (Help Desk Support, HYBRID) to join our team! You will resolve computer-related issues for your clients.

    RESPONSIBILITIES/QUALIFICATIONS:

    • Provide technical assistance with computer hardware and software

    • Proven experience with technology or other customer support role

    • Tech-savvy with working knowledge of office automation products, operating systems, networking, and remote contro

    • Good understanding of computer systems, mobile devices, and other tech product

    • Ability to diagnose and resolve basic technical issues

    • Excellent communication skills

    • Customer-oriented and client-focused

    • You will answer queries on basic technical issues and offer advice to solve them

    • An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution

    • They must also be customer-oriented and patient to deal with difficult customers

    • Serve as the first level technician for customers seeking technical assistance over the phone or email

    • Perform remote troubleshooting through diagnostic techniques and pertinent question

    • Determine the best solution based on the issue and details provided by customers

    • Walk the customer through the problem-solving process

    • Direct unresolved issues to the next level of support personnel

    • Provide accurate information on IT products or services

    • Record events and problems and their resolution in the ticketing system

    • Follow-up and update customer status and information

    • Pass on any feedback or suggestions by customers to the appropriate internal team

    • Identify and suggest possible improvements on procedures

    Company Description

    SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process. The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there? Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. Apply today and experience the SkySource difference!

  • Locations
    Cleveland, OH • Warren, OH