Job Description

A Customer Service Associate is responsible for providing outstanding customer service, creating an exceptional experience, completing point of sale transactions, and delivering a ease of service. This position is also responsible for fulfillment of orders.

ESSENTIAL FUNCTIONS:

• Provide an exceptional customer experience by ensuring the customer is priority both on site and off site.

• Service the customer in a helpful and friendly manner including point of sale transactions, and helping them get the best service.

• Assist customers in all aspects of quality of service.

• Proactive in assisting customers.

• Determine customer needs based on personal relationships.

• Suggest additional service to compliment customer selection.

• Reinforce customer’s selection.

• Encourage customers to reach out whenever they need assistance.

• Execute morning meetings.

• Train new team members.

• Collaborate with peers, leads, and managers to coordinate tasks.

• Communication of pricing or service issues to supervisor.

• Perform these functions in an efficient manner; flex between tasks as directed by a Supervisor.

• Regular, dependable attendance and punctuality.

• Perform other duties as necessary.