THE JOB: Customer Experience Specialist

Requirements: Full-time, open availability, non-exempt. iPhone and laptop required. Ability to work from home (WFH) on some shifts and need reliable internet access / wifi required, benefits eligible.

Schedule: Open availability

This position is based in Houston and reports to the Customer Experience Manager.

The mission of the Customer Experience (CX) Specialist is to set a badass first impression for all inbound company communications. You'll take ownership of the entire lead distribution process, coordinate between the clients and our agents, and be a part of something where the work you do actually matters. We need a person who thrives in a fast paced startup environment (you have to be crazy good at multitasking), gets stuff done, and is obsessed with the DETAILS. Nothing gets past you.

Responsibilities:

●  Answer texts, calls, social media DM's in a prompt, friendly, and professional manner. Goal: respond and have a lead passed to an agent within 5 minutes.

●  Communicate with agents & management about problems that arise. Goal: Immediate and transparent communication across all departments.

●  Take ownership of the lead distribution process and communication management.

●  Work efficiently and meticulously under large amounts of pressure, ex. many texts/calls/DM's coming in at once. 

Key Expectations:

●  Extreme attention to detail, organization, and follow through.

●  Ability to multi-task with ease.

●  Flexible and adaptable to a change in fast pace and environment.

●  Articulate and friendly in all forms of communication.

●  Proactive team player with unparalleled listening skills.

●  Enthusiasm with a can-do attitude.

Experience and Qualifications:

●  Knowledge of all social media platforms and apple products.

●  Experience utilizing a CRM for client management.

●  Customer Experience background preferred.

Here's what our company believes in:

●  Honor Bound - We do what we say we're going to do, and we don't need to wear a suit and tie to do it.

●  Overachievers - We always go the extra mile.

●  Never Settle - We are constantly striving for growth, both personally and professionally.

●  Optimistic - We are a genuine force of positivity, not like rainbows and butterflies, but like, life is good.

●  Real People- We treat everyone like friends, and we're real human beings who make mistake sometimes. Let's learn from it and move forward.

Here for it? Follow the link below to apply. You'll get all the instructions there! One last thing...

Glassdoor voted us the 19th best place to work in the country so that's pretty cool, but don't go buy a blazer or anything; the vibe is casual. Be yourself.

Note, this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required. Employee's duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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