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Data Center Technical Support Analyst

Smart Ims

Data Center Technical Support Analyst

Baton Rouge, LA
Full Time
Paid
  • Responsibilities

    Job Description

    Technical Support Analyst

  • Qualifications

    Qualifications

    • Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software
    • Coordinate the installation, maintenance, and modification of vendor-supplied software for a system supporting applications critical to state business functions  Coordinate the design, development, and installation of in-house software packages by designing work and specifications.  Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance
    • Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis, and education pertaining to specific and highly complex areas of software and network performance
    • Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network
    • Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.