Benefits:

Dental insurance

Relocation bonus

Vision insurance

· Design, develop, and maintain SmartComm correspondence templates and document solutions.

· Configure and customize customer communication workflows using Smart Communications CCM.

· Implement business requirements for policy letters, statements, notices, and customer correspondence.

· Develop and support PDF generation and document composition solutions.

· Perform template enhancements, compliance driven updates, and production fixes.

· Analyze incidents and provide L2/L3 production support.

· Troubleshoot document generation, batch processing, and integration issues.

· Collaborate with business analysts, QA teams, and client stakeholders.

· Participate in release management, deployment, and post production support activities.

· Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems. Ensure adherence to SDLC, change management, and documentation standards.