Job Description

As an Implementation Specialist, you will play an essential role in our Professional Services organization. You will be the main point of contact for our customers during their specialized SMARTPAL (CHATBOT/AI) implementation journey. 

Your creativity, grit, adaptability, passion, and can-do attitude will guide our customers as they integrate their chatbot in the SR platform/Hiring experience.  You will consult in their transformation and guide them on industry best practices, content management, and support technical discussions of the implementation.

In this role, you will:

• Consult with customers to understand their organization’s current state of talent acquisition, culture, hiring needs, chatbot goals, candidate experience and existing challenges.
• Lead system configuration sessions to guide customers to optimal end state designs that align with business outcomes 
• Manage the overall project delivery lifecycle against our structured governance model, keeping project timelines, resources, milestones, and budgets on track.
• Manage customer expectations and build relationships with key project stakeholders to serve as a trusted advisor.
• Support a successful transition to the Success team.
• Possess expert knowledge on talent acquisition and chatbot industry best practices.
• Work cross-functionally with other departments within SmartRecruiters such as Customer Success, Sales, and Product teams to ensure successful go-live, adoption, and engagement. 
• Work with chatbot/AI (SmartPal) team for product enhancements, customer feedback, and optimization of internal processes
• Holistically align chatbot design with ATS design, and vice versa

Qualifications

• Previous business consulting experience with talent acquisition software/HR technology experience is preferred.
• Experience with chatbot/AI technology (design, build, etc.), especially recruitment chatbots integrated with an ATS 
• Knowledge of chatbot foundations, including NLP, intents, and conversation flows
• Familiar training incoming questions and best practices to optimize chatbot performance
• Project or program management background 
• Experience managing multiple customers
• Comfortable with a fast-paced environment and the ability to adapt quickly to change
• Experience with Software as a service (SaaS) and willing to learn the details of our product and understand technical delivery.
• Track record of managing time appropriately, prioritizing, and being very organized
• Energized by working with and advising customers
• Ability to work remotely
• Exposure to the recruiting or recruiting technology industry is a plus
• 4-year degree (or equivalent specific work experience)

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.