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Senior Systems Administrator

Smartronix

Senior Systems Administrator

California, MD +2 locations
Paid
  • Responsibilities

    Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering.  

    Smartronix is seeking to hire a Systems Administrator to provide Tier 2 Service Desk support for a large scale government program under a robust ITIL v3 based Service Delivery model.

    Responsibilities Include:

    • Review and approve all technical documentation created by Field operations team administrators.
    • Provide service level tasking to the Tier II support team and provide weekly status on activities accomplish for the team.
    • POC for all complex issues needed to be escalated to level III system engineering team.
    • Work with vendors in resolving complexed problems and provide documentation supporting root cause issues.
    • Delivering assistance and complex support to users to include subject matter expertise on supported software applications to include hardware and software technical assistance and service requests from the Tier 1 level.
    • Utilizing state of the art diagnostic tools and monitoring systems to communicate and lead efforts to bring critical systems back online for end users.

    Required Skills

     

    • In-depth knowledge of Windows server 2008/2012 server, IIS, JAVA and PKI implementations
    • In-depth knowledge of VMWare ESX
    • Ability to create and edit technical documentations which includes System Operations guides
    • Working knowledge of HTML, XML, scripting/programming languages such as Java or JavaScript
    • Ability to apply networking concepts such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
    • Experience using ITSM Ticketing systems (Remedy, ServiceNow, JIRA) and application monitoring tools
    • Ability to ramp-up quickly and learn new applications from both business and technical aspects
    • Ability to problem solve complex user issues with minimal information
    • Ability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance
    • Possession of excellent oral and written communication skills
    • Proven customer service skills
    • Ability to travel
    • Must have an active secret

     

     

    Required Experience

     

    • 5-7 years preferred experience in Windows server administration support
    • Previous experience with Windows 2008 & 2012, Cisco UCS, VSPhere/VMware and Active Directory
    • Strong communication and customer service skills
    • Ability to work independently
    • Must have the ability to keep information confidential
    • Must be able to travel out-of-state to project sites (very occasional)
    • Must be able to work early morning or late evening as required by manager
    • Security+certification

     

  • Qualifications

     

    • In-depth knowledge of Windows server 2008/2012 server, IIS, JAVA and PKI implementations
    • In-depth knowledge of VMWare ESX
    • Ability to create and edit technical documentations which includes System Operations guides
    • Working knowledge of HTML, XML, scripting/programming languages such as Java or JavaScript
    • Ability to apply networking concepts such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
    • Experience using ITSM Ticketing systems (Remedy, ServiceNow, JIRA) and application monitoring tools
    • Ability to ramp-up quickly and learn new applications from both business and technical aspects
    • Ability to problem solve complex user issues with minimal information
    • Ability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance
    • Possession of excellent oral and written communication skills
    • Proven customer service skills
    • Ability to travel
    • Must have an active secret

     

     

  • Locations
    Montgomery, AL • California, MD • Patuxent River, MD