Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering.
The selected applicant will serve as a product support, technical solution point of contact. The organization is responsible for support and maintenance of third-party software applications. The primary focus of this position is with the Fusion suite. The applicant will provide services to NAVAIR customers such as:
- Provide basic support in response to customer problem reports
- Clarify customer technical issues and provide tier 1 and 2 solutions
- Provide expertise in troubleshooting reported problems within the platform
- Monitor and update problem reports within online ticketing system
- Monitor and assist customers in live chat channels
- Report status of assigned tickets and investigations to team leads daily
Required Skills
- The desired candidate will possess a working knowledge and familiarity with enterprise level software applications and the ability to navigate and work comfortably within software ticketing systems, content management tools and the Microsoft Office Suite.
- The candidate will also possess excellent organizational skills, a creative technical thought process, exceptional telephone etiquette and the ability to confer easily with customers in person, via telephone and electronically.
Required Experience
- Must be eligible to obtain a secret clearance.
- Bachelor's Degree
- 1 to 3 years of experience in a technical support role