CUSTOMER CARE SPECIALIST
ABOUT SMASHTECH
We're on a mission to disrupt the health and wellness industry by creating and maintaining full control over our own e-commerce brands and products.
We make living a healthy lifestyle simple, but how we do it is a far better story. When we say we create brands, we mean we actually dream them up and turn them into ecommerce sensations by managing everything in house.
We do it all from research & development, manufacturing, design, branding, marketing, media, sales, and customer service, for every brand we create. It may seem like a mouthful, but we don't want anything to slow us down, hinder our agility, or tarnish our customer experience, and the best way to do that is to do it yourself. We're not an agency, we don't have clients, we simply create, manage, and own everything we touch.
The world is evolving fast, and we're in the driver's seat. We're one of the fastest growing companies in San Diego, and because of our amazing culture, we're featured by Inc. Magazine as one of top 50 Best Workplaces in the country. And this is just the beginning.
RECENT AWARDS:
"HAPPIEST COMPANY" - TINYPULSE
3X "BEST WORKPLACES" - INC. MAGAZINE
"TOP COMPANY CULTURE" - ENTREPRENEUR MAGAZINE
3X "TOP WORKPLACES" - SAN DIEGO UNION-TRIBUNE
4X "BEST PLACES TO WORK" - SAN DIEGO BUSINESS JOURNAL
4X "CEO OF THE YEAR" FINALISTS - SAN DIEGO BUSINESS JOURNAL
WE'RE LOOKING FOR A CUSTOMER CARE SPECIALIST LIKE YOU!
Are you a people person who gets energized by helping other people out? Smashtech is looking for a passionate CUSTOMER CARE SPECIALIST who is genuinely excited to help our amazing customers. If you're empathetic, flexible, patient, and passionately communicative, you're an ideal candidate. You can put yourself in your customers' shoes and are a great problem-solver. The Customer Support Specialist is a key member of our Customer Experience team who will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficienc JOB REQUIREMENTS
• Flexible schedule (occasional weekends)
• Efficiently process incoming customer contacts through social media, email, and phone
• Identify and assess customers' needs to achieve satisfaction
• Strives for the “one contact resolution” goal and eliminates the need for follow-up
• Diffuse and settle customer issues using practical methods
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer concerns, provide appropriate solutions and alternatives within time constraints, follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Foster confident relationships through open and engaging communication
• Deliver accurate and complete information
• Follow up with and keep records of customer interactions
• Process customer accounts and file documents
• Observe communication procedures, guidelines and policies
• Go above and beyond to engage with customers WHAT MAKES YOU EXTRA AWESOME
• Effective problem solver
• A master of social media
• Excellent in interpersonal and written communication skills
• Courteous, compassionate, and empathetic
• Self-controlled and thrives under pressure
• Organized, attentive, and a quick learner
• Goal oriented and consistently exceeds expectations
• Computer and internet savvy
• Flexible, friendly and takes ownership
• Fluent in Spanish
WHAT YOU CAN EXPECT FROM US:
Working for a promising company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your ‘A game' to the table, here's what we'll bring:
8 UNIQUE THINGS ABOUT OUR OFFICE & OUR TEAM:
*EMPLOYMENT IS FULL-TIME IN OUR SAN DIEGO, CALIFORNIA OFFICE