(THOSE WHO PREVIOUSLY APPLIED NEED NOT RE-APPLY) 

POSITION SUMMARY: The Borough Office Manager will serve at the initial point of contact for all family, school, and community inquiries related to the TCAC. S/he will support the implementation of DOE policies and strategies related to strengthening family engagement and students’ access to information related to graduation, diploma and credential options, transition planning and services, community work-based learning, and post-high school options. The Office Manager will provide operational, family outreach, and community engagement support to ensure the efficient functioning of TCAC and provision of relevant and timely information to students, families, and staff related to college and career readiness options and other community resources. Performs related work.

REPORTS TO: Borough Director of Transition and College Access Center

DIRECT REPORTS: N/A

KEY RELATIONSHIPS: The Borough Office Manager will serve at the initial point of contact for all family, school, and community inquiries related to the TCAC. This requires collaboration with students, parents, school-based personnel, District Family Advocates (DFA), principals, parent coordinators, and community-based organizations/businesses.

RESPONSIBILITIES

• Create a welcoming and professional environment for students, staff, parents, and community partners.
• Manage the day-to-day office functions of TCAC; ensure the efficient functioning of TCAC through operational, community engagement, and family outreach support.
• Serve as an initial point of contact for general inquiries related to TCAC and its services/resources.
• Assist with the development and maintenance of TCAC data collection systems.
• Coordinate and conduct ongoing outreach through various levels and modes of communication, to ensure that TCAC professional development offerings are well attended.
• Develop and maintain professional development calendars.
• Coordinate and manage all TCAC mailings to ensure the provision of relevant and timely information to students, families, staff, and community partners.
• Develop flyers and other marketing materials for all TCAC events.
• Initiate, coordinate, and manage all translation and interpretation requests for all TCAC materials and events.
• Assist with the administration of paper and computer-based vocational assessments and career interest inventories to students.
• Schedule intake appointments, conduct intakes, and maintain TCAC intake records.
• Ensure that TCAC supplies inventory is maintained based on identified program service needs.
• Coordinate and schedule all professional development and community activities.
• Create systems to allow for seamless communication between families, students, schools, and the TCAC.
• Ensure that TCAC family and community engagement activities and communications are marketed with the goal of promoting student success.
• Assist the Community Engagement Liaison at community events and provide support during family meetings, workshops, and other TCAC events.
• Ensure that TCAC media platforms (Twitter, Facebook etc.) are up-to-date with information related to TCAC, transition planning, college and career readiness, and work-based learning.
• Manage scheduling and registration for TCAC events.
• Work cross-functionally with the Division of Specialized Instruction, D75 and Office of Family Engagement to facilitate the dissemination of information related to the TCAC to various DOE offices.
• Gather, analyze, and share family and community members’ feedback with the TCAC Borough Director and Community Engagement Coordinator to inform the refinement and development of community-based initiatives.
• Represent TCAC at community events, as needed.

QUALIFICATION REQUIREMENTS:

MINIMUM

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High School graduation or the equivalent and six years of experience in community work or community centered activities in an area related to duties described above; or
3. Education and/or experience which is equivalent to “1” or “2” above, however, all candidates must have at least one year experience as described in “1” above.

PREFERRED

• Knowledge and understanding of local family and community needs and concerns.
• Ability to manage multiple inquiries simultaneously.
• Customer service mindset and/or previous customer service experience.
• Ability to proactively and strategically work to resolve family concerns and inquires.
• Ability to work and function as part of a team.
• Ability to build relationships with diverse constituencies.
• Well-developed strategic thinking and planning skills.
• Strong attention to detail.
• Highly motivated, self-directed team player with a history of success.
• Strong interpersonal and communication skills.
• Familiarity with DOE programs, special education services and supports, policies, regulations, and systems related to areas of expertise.
• Strong computer skills and ability to input, track, and document information in an online database.
• Strong presentation and networking skills.
• Proficient in Microsoft Word, Excel, Publisher, and Access and/or similar programs.

SALARY: $52,389+

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

PLEASE INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION. 

APPLICATIONS WILL BE ACCEPTED THROUGH AUGUST 21, 2019 UNTIL 3:00 P.M.

NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY AND/OR GRANT FUNDING.

THIS POSITION IS OPEN TO QUALIFIED PERSONS WITH A DISABILITY WHO ARE ELIGIBLE FOR THE 55-A PROGRAM. PLEASE INDICATE IN YOUR COVER LETTER THAT YOU WOULD LIKE TO BE CONSIDERED FOR THE POSITION UNDER THE 55-A PROGRAM.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO

Required Skills Required Experience