General Manager Job Description

Job Purpose

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:

Leading and developing of their team

Ensuring an exceptional Guest experience

Providing a high quality product

Maximizing sales performance

Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Action-Orientated

Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly

Drives implementation of company programs through action planning and inspiring team to meet operational standards

Develops local store marketing plans to support brand initiatives

Initiates community outreach through marketing and special events

Uses operational tools such as Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

Building Effective Teams

Challenges the team to achieve results

Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system

Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition

Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

Handles differences between Guests and Team Members without escalating the situation

Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration

Is considered a confidant and/or resource in a tough situation

Drive For Results

Ensures team adhere to legal and operational compliance requirements

Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

Encourages “Guest comes first attitude”

Trains and holds team accountable for delivering an exceptional Guest Experience

Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations

Manages store’s staffing levels

Integrity and Trust

Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King

Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

Sets priorities for Team and themselves each day

Relies on their team by delegating Daily Checklist tasks to Team Members on shift

Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)

Shows up on time for work

Completes required checklists and paperwork with no outstanding items by due dates

Experience Requirements

3 Years Guest Service experience in a restaurant or retail environment

1 Year Supervision

1 Year Experience analyzing financial reports (Labor & COG)

Essential Job Functions

Demonstrated experience building community relationships

Ability to communicate clearly and concisely both orally and written

Ability to manage store operations independently

Ability to manage effectively in a fast paced environment

Ability to manage resources to ensure established service levels are maintained at all times

Exception Interpersonal Skills

Knowledge of guest service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills

Strong problem solving skills

Team building skills

Strong leadership skills with the ability to coach and mentor others

Ability to plan and organize work load

Ability to handle confidential and sensitive information

Available to work flexible schedule including nights and weekends

Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety

Ability to follow procedures and willingness to comply with dress code requirements

Ability to keep the store clean and follow food safety regulations

Ability to operate a blender and POS cashier system

Ability to move boxes, weighing up to 55 lbs throughout the store

Ability to position self to bend, reach and scoop through assigned shifts

Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F