Smoothie Sailing LLC

AN INDEPENDENT FRANCHISEE OF SMOOTHIE KING FRANCHISES, INC.

Shift Lead Job Description

Employer: You are employed by Smoothie Sailing LLC. We are an independent franchisee of Smoothie King Franchises, Inc.

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities

Composure

“Thinks on their feet" at all times regardless of internal or external pressures

Informs General Manager to all problems or unusual matters of significance

Assists Team Members at the point of sale (POS) with upselling

Delegation

Ensures all Members of Team work together to maintain efficient store operations

Assists in Team Member management during scheduled shifts

Drive For Results

Supports and adheres to company standards for operations, marketing/communications and brand identity

Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values

Fulfills cash handling and inventory reporting responsibilities with honesty

Is trusted and relied upon with sensitive information from both their Team and General Manager

Lives and promotes the culture, values, vision and mission of Smoothie King

“Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

Is responsible for product and Guest Service experience

Ensures Guests purpose is met when smoothies are ordered

Greets and engages with the Guest to provide a friendly experience

Ensures self and team on shift demonstrate “Guest comes first” attitude

Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

Is willing and looking to take on new tasks outside of their role

Asks for feedback from General Manager

Time Management

Shows up on time for work

Balances personal life without interference to their work schedule at Smoothie King

Talks through checklist tasks with Team Members that need to be completed during the shift

Experience Requirements

6 or more months Guest Service experience in a restaurant or retail environment

Essential Job Functions

Ability to lead both by example and direction in a fast paced environment

Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety

Ability to follow procedures and willingness to comply with dress code requirements

Ability to keep the store clean and follow food safety regulations

Ability to operate a blender and POS cashier system

Ability to move boxes, weighing up to 55 lbs throughout the store

Ability to position self to bend, reach and scoop through assigned shifts

Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F