Manager, Production Planning & Customer Relations (Santa Ana, CA)

SNAPSHOT!

Since our client's inception in 1986, they have been a leading supplier of fiber optic and copper assemblies for voice, data, and video in the United States! They’ve provided connectivity solutions for international, national and regional distributors for decades by providing private label assemblies and contract labor to some of the largest OEM’s in the industry. Our client is offering excellent compensation, generous benefits, and a fast track career opportunity within their team!

Immediate need for an ESSENTIAL BUSINESS HIRING for a Manager, Production Planning & Customer Relations in Santa Ana CA who possess:

• Bachelor’s degree

• 4+ years of customer service experience

• 4+ years of Production Planning/Management experience within a manufacturing environment

• Must understand manufacturing processes & workflow from start to finish

• Must have a strong understanding of costs, PNL profit & loss statements

• Project Management experience

Key responsibilities include:

• Manages freight forwarder and vessel line relationships by constantly monitoring their service and establishing direct rate and service negotiations on a periodic basis.

• Develop a daily planning and reporting process across the 2 CEX production facilities to ensure 1-3 day lead times for min 80% of the domestic orders.

• Determines manpower and raw materials needed to cover production demand

• Supports Supply Chain Analyst and Procurement in developing raw material plans, economic order quantities, safety stocks and reorder points.

• Advises on production schedules and need for over-time

• Recruit, interview, select, train, appraise and discipline group of employees.

• Prepare and provide training programs at various levels to all customer service personnel

• Establishes and maintains professional relationships with the customer base and key account managers.

• Works directly with customer complaints, returns, and concerns which cannot be solved at customer service rep level

• Promotes the utilization of the SAGE system to incorporate requirements needed to sell products in all markets.

• Evaluates and supports the customers’ needs for priority shipments by coordinating with sales, customer service reps, Scheduling, and Distribution.

• Supports sales when negotiating contracts by assessing the issues concerning customer service and the ability to meet the requirements of the contracts. Act as the liaison between Sales, Manufacturing, Distribution, and Transportation concerning the requirements.