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Technical Support Engineer

Snap Staffing

Technical Support Engineer

Chino, CA
Full Time
Paid
  • Responsibilities

    Opening for a Technical Support Engineer (Chino, CA)

    SNAPSHOT!

    Looking to join a team of leading innovators of visual display solutions offering an extensive line of projectors, monitors, and digital displays for home, corporate, education, government, house of worship, gaming, and digital signage applications! READ ON!! With a long list of award-winning monitors, our client's displays provide a unique value proposition of forward-thinking performance and avant-garde design. Whether it's all-white Mac-compatible monitors or displays designed for the demands of 3D printing and CAD/CAM design, our clients monitors bring the industry's most desired functionalities to professionals and hobbyists alike.

    Immediate Opening for Technical Support Engineer in Chino, CA who possesses:

    • Technical background and able to learn new technologies quickly
    • Able to communicate & present technical topics/details with clarity to customers, peers, and management
    • Skills in all or most of the following areas: projection, computing, audio/video systems, networking, PC, MAC, Chromebook, software, firmware, system interconnect, electrical wiring, MS Office, and Mobile devices
    • Organized and able to process multiple demands on time in an orderly fashion
    • Process oriented
    • Able to develop plans and processes relevant to role and team operations and then execute
    • Able to calmly guide upset customers to win-win resolutions when faced with technical problems
    • Excellent telephone communication skills

    Key Responsibilities include:

    • Tech Support in Call Center on DLP Pro-AV & Education Projectors, Professional Monitors, and PDP (Public Display Panels) / IFP’s (Interactive Flat Panels) / Digital Signage
    • Level 1 and Level 2 support for customers • Level 3 support and solution coordination with BenQ headquarter
    • Troubleshoot / Test products to verify operation and accuracy of specs, firmware, and software 
    • Generate Return Merchandise Authorizations as appropriate to in-house or 3rd party provider
    • Coordinate with 3rd party on-site providers for on-site service
    • Deploy new products in office to gain hands-on experience and offer training on product operation and feature details for other teams
    • Communicate product issues/solutions to product departments in Texas, California, or Taiwan as appropriate
    • Develop Tech FAQ’s, Case Solutions, and blog posts pro-actively based on product experience and to answer recurring question reducing inbound case load
    • Key role, largely responsible for driving and maintaining Net Promoter Score (NPS) and other Performance Metrix
    • Provide weekly/monthly reporting on top issues & solutions
    • Business travel is required for on-site service or meetings

    For immediate consideration, please send your resume to admin@snapstaffing.com!