Benefits:
Bonus based on performance
Employee discounts
Flexible schedule
Free uniforms
Paid time off
Training & development
Position Overview The Operations Manager oversees the daily execution, coordination, and quality control of all STEAM enrichment programs across Cedar Park, Leander, Round Rock, Liberty Hill, and Georgetown. This role ensures classes, camps, birthday parties, and events run smoothly by managing instructors, schedules, curriculum, supplies, partner relationships, and customer communication. The Operations Manager serves as the primary operational link between instructors, partners, customers, and ownership.
This position requires strong organizational skills, proactive problem-solving, clear communication, and the ability to manage multiple priorities across school-year and seasonal programming.
Core Responsibilities
Staff Scheduling & Management
Schedule instructors and assistants for programs and events
Manage coverage for absences and last-minute changes
Assign assistants based on enrollment needs
Communicate schedules and updates clearly
Manage hiring (postings, screening, interviews, references)
Support new staff onboarding
Classes, Events & Birthday Party Coordination
Manage program and event logistics from booking through post-completion
Confirm details with customers (date, time, headcount, staffing, activities)
Conduct regular follow-ups for upcoming events
Facilitate programs as needed
Partner & School Coordination
Conduct outreach to prospective partners
Coordinate schedules, logistics, and expectations with partners
Ensure facility access (rooms, tables, chairs) for instructors
Monitor enrollment and provide rosters to instructors and partners
Curriculum & Instructional Support
Distribute Snapology curriculum to instructors
Print, laminate, organize, and inventory curriculum and instructional materials
Ensure curriculum delivery timelines are met
Support instructors in curriculum implementation and student needs
Plan and facilitate staff training
Supplies, Inventory & Equipment
Oversee supplies, kits, devices, consumables, swag, and apparel
Prepare kits for programs and events
Track and resolve missing or damaged equipment
Customer & Partner Communication
Respond to emails and phone calls
Manage communications for field trips and specialized events
Address instructor and parent concerns and escalate major issues to ownership
Incident & Issue Management
Oversee incident reporting and documentation
Respond immediately to safety or major incidents
Collaborate with parents and ownership on behavioral and accommodation needs
Reporting & Coordination
Provide operational updates during weekly meetings
Track event leads, staffing needs, and program demand
Identify risks, staffing gaps, and upcoming needs
Required Skills & Qualifications
Clear background check and Texas HHS CBCU fingerprinting (applicant expense)
Strong organizational and time-management skills
Ability to manage multiple systems and priorities
Excellent written and verbal communication
Experience coordinating staff, schedules, and events
Comfortable working with children, parents, and partners
Strong problem-solving skills
Basic administrative and inventory management skills
Ability to build creatively with LEGO® bricks
Preferred Qualifications
Experience in education, enrichment, or youth programs
Familiarity with scheduling/operations systems
Team leadership experience
Proficiency in Excel, Word, Google Workspace, Outlook, Canva, and iOS (iPads)
Experience with coding, robotics, and classroom management
Understanding strategies for learning differences and neurodivergence
Physical & Time Requirements
Ability to lift, transport, and store program supplies
Flexible scheduling with availability for some evenings and weekends
On-site presence during programs as needed
Guaranteed 250 paid days; 25–30 hours/week with more hours during peak seasons
Success Indicators
Programs are fully staffed and run smoothly
Instructors are prepared and supported
Partners and customers receive timely, professional communication
Supplies and curriculum are organized
Growth in enrollment and number of programs offered
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Snapology Corporate.