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Operations & Training Manager

Snapology of Gig Harbor WA

Operations & Training Manager

Gig Harbor, WA
Part Time
Paid
  • Responsibilities

    Do you have a heart for children? Do you enjoy being creative and would like to build your career doing work that is fun and rewarding? Are you passionate about education, LEGO® bricks, and organization? If so, check this out! Snapology is a female-founded, award-winning, inclusive, LEGO based, childrens’ STEAM (science, technology, engineering, arts, and math) enrichment franchise business that exclusively services the South Puget Sound area, including the South Kitsap Peninsula. We have the widest range of curriculum for children ages 4 -14 and we serve adults too, including those with special needs. Some of our classes include robotics, engineering, movie animation, and themed classes like Star Wars, Minecraft, and many more. At Snapology it is our mission to inspire children to pursue careers in STEAM fields through educational play and hands-on learning at a young age. Come join our team today!

    Position Overview:

    Snapology of Gig Harbor is seeking an Operations & Training Manager to operate and help keep up with the growth of their location. This person will work closely with the local Snapology team to execute the initiatives and operating standards set forth by Snapology while ensuring a positive atmosphere for children, parents, and team members. As a Snapology Operations & Training Manager, you will work with a motivated team of instructors who are passionate about working with children. You’ll learn, play, and grow your skills with the leading children’s STEAM franchise in the country. What will your work life look like? You’ll be a leader. You’ll work efficiently in a project based, time sensitive environment, have opportunity to engage in community events (including some weekends), but you’ll also have autonomy and flexibility.

    Role & Responsibilities:

    Flexible schedule: Part-time to Full-time, with partial work from home.

    Identify and maintain Snapology’s operational policies, procedures, and guidelines as needed.

    Collaborate with the broader Snapology franchise network to maintain up-to-date documentation on operations and training requirements and practices.

    Manage and coordinate student enrollment, community and private events.

    Help inventory, coordinate, and allocate all teaching materials and LEGO bricks across programs

    Maintain all inventory and technology assets such as LEGO® kits, laptops, tablets to be clean, ready to go and accounted for.

    Communicate with the Lead Teacher to ensure there are no questions or support needed for supplies and implementation of the event.

    Identify team members or customer concerns by listening and consulting with Snapology leadership to improve or enhance operations.

    Seek individual performance reflections and create a positive climate for teachers to provide feedback on curriculum and classroom experiences.

    Maintain all teacher clearances.

    Ensure all team members are trained properly upon initial hire and embody the core values of Snapology.

    Ensure teachers are properly trained for each program prior to the commencement of each class.

    Maintain and manage team member schedules.

    Coordinate and facilitate new hire trainings.

    Passionately pursue involvement in the local community.

    Participate in special events as needed

    Build relationships with local schools, churches, businesses, etc. to create community partnerships.

    Support our social media marketing outreach

    Occasionally teach or assist in classes when needed.

    Solve problems in a way that maintains a positive and healthy environment for all.

    What you bring…

    Current Criminal and Child Clearances

    Positive Attitude

    Passion for children and education

    Creativity and a love for play

    Dependability

    Superior attention to detail

    Leadership with a strong ability to build a positive and educational culture

    Excellent written and verbal communication skills

    Ability to manage multiple concurrent tasks

    Ability to drive results with a strong sense of urgency and creative thinking

    Ability to define and document new processes and procedures

    Associates Degree/Bachelor’s Degree preferred or relevant work experience that compares to education

    Experience with MS Office Suite (Outlook, Excel, Word)

    Knowledgeable about working with online software platforms, such as those designed for scheduling

    Flexibility and a willingness to adapt to ongoing change and process improvements

    Practical experience with customer service and children

    Entrepreneurial mindset is a plus

    Kid-friendly jokes also a plus

    This position is flexible part time to full time with work from home option for some of the work scope.

    <p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Snapology Corporate. </em></p>