Job Description

BENEFITS/PERKS

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

JOB SUMMARYWe are seeking a Customer Service Representative to join our team. In this role, you will interact with customers to provide information in response to inquiries about products and services, schedule and dispatch appointments, and process orders and payments. RESPONSIBILITIES 

• Serve as first point of contact for clients thus setting the tone of their experience.
• Remain current on product offerings, staff member pricing, and the time needed to conduct certain services.
• Assist customers by telephone, in person, email, or virtual chat, providing information about products and services, maintaining pleasant demeanor and commitment to customer service.  
• Enter appointments into shared electronic calendar, confirm appointments, receive and enter orders, schedule services, and take payments.
• Complete contract forms and paperwork, prepare and maintain customer files.
• Enter and process batch billing and invoicing using computer software.
• Obtain directions through use of mapping technology as needed, create routes, and provide directions to the assigned field employees.
• Schedule drivers for services; consolidates services for specific destinations, assigns the most efficient routes for each driver.
• Is aware of terrain and weather complications along routes and at drivers’ destinations; communicates delays and route changes as necessary.
• Maintain phone and/or text contact with drivers; receive and dispatch response and emergency aid when needed.
• Maintain and review paper and electronic billing and operation records; monitor paperwork and reports for errors and/or compliance violations.
• Resolve customers' service or billing complaints and redirect to management as needed.
• Perform other related duties as assigned.

QUALIFICATIONS

• Bilingual (English/Spanish) highly desirable
• High School Diploma - or the equivalent
• Three (3) years of related experience
• MS Office Word and Excel, 10key and calculator experience
• Experience with QuickBooks preferred 
• Google Drive experience