Job Description

SUMMARY: The Customer Service Coordinator is responsible for providing customer service for all internal and external customers. Adheres to company safety, health, and security best practices, policies, and procedures to fulfill work objectives/responsibilities. Partner with management to direct safety initiatives to ensure the organization maintains compliance with laws, regulations, and company policies. Responsible for ensuring ethical conduct and compliance with federal, state, local, and parent company regulatory requirements.

ESSENTIAL ROLE RESPONSIBILITIES

1. Primary customer service coordinator for general customer service inquiries, order processing, accounts receivable (Invoicing, billing, etc.), and specified product lines.

2. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

3. Provide timely information to customers regarding order status, billing, and payment information.

4. Provide accurate and complete information using the right resources/tools.

5. Build sustainable relationships and trust with customer accounts through open and interactive communication and follow-up.

6. Create, research, and modify various reports to include but not limited to product inventory, banking discrepancies, audits, customer payments, etc.

7. Maintain records of customer interactions, process customer accounts, and file documents.

8 Support daily front office responsibilities/tasks to include, but are not limited to, ordering/inventory of office supplies, distributing mail/packages,

answering and directing incoming calls, and working on miscellaneous department tasks as necessary.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.

EDUCATION & EXPERIENCE

1. High school Diploma or Associates Degree

2. Three (3) to five (5) years of order-to-cash, data entry and order processing, customer service, and logistics experience

3. Knowledge and demonstrated understanding, practical application, and administration of financial systems software

ADDITIONAL ELIGIBILITY REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required to perform successfully in this position.

• Must be proficient with MS Office (Word, Excel)

• Excellent interpersonal communication skills (Verbal and Written).

• Ability to multi-task, make timely decisions, prioritize, and manage time effectively.

• Must be organized, action, and detail-oriented.

• Ability to remain professional and courteous to customers at all times.

CORE COMPETENCIES

To perform this job successfully, an individual must be able to meet and exceed the competencies and characteristics assigned to this position below:

Quality & Safety: Adheres to all safety, health, environmental, & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient. Communications - Possess excellent verbal and written communications skills; Organizational / Time Management- Provides timely, well organized oral & written information that is audience appropriate; listens attentively to others and retains/processes information; Teamwork- Must work collaboratively and cooperate with peers and leaders; assist in a variety of team roles; Interpersonal Relationships - Builds effective relationships with internal & external customers; ability to work well and cooperate with others; resolves conflicts and problems with others; Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback; Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued.

PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; reach with hands and arms; must be able to lift, push, and pull up to 10 lbs., and move about the facility. Candidates should be able to adapt to a traditional business environment. In addition, this position requires the use of a computer, intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday. Must be able to see, talk and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

AAP/EEO STATEMENT: Soarus, L.L.C. and MSI Technology, L.L.C. are Equal Employment Opportunity (EEO) employers and prohibit any form of discrimination towards applicants and employees; in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, based on race, color, religion, gender, sexual orientation, gender identity, national origin, ethnicity, alienage, ancestry, age, disability, medical condition, genetic information, marital status, pregnancy, military status, work authorization, status as a covered veteran, work authorization, or any other protected classification per applicable federal, state and local laws. Religious discrimination includes failing to reasonably accommodate an employee’s religious practices where the accommodation does not impose an undue hardship.

EMPLOYMENT AT-WILL: Employees of the Company are employed on an “At-will” basis. At-will employment means that either the Company or the employee may terminate the employment relationship at any time, with or without cause or prior notice. Other than the President of the Company, and only if and to the extent expressly provided otherwise in a standalone written employment agreement specific to a particular employee and signed by such employee and the President, the relationship is one of voluntary employment that is terminable at will by either the Company or an employee.

Company Description

Soarus, L.L.C . Established in 1996, Soarus, L.L.C. is a Joint-Venture Company of Mitsubishi Chemical Company (MCC) https://us.mitsubishi-chemical.com Soarus is the Sales, Marketing, and R&D arm for MCC in North and South America. Soarus’ main products are Soarnol (EVOH copolymer), Gohsenx (Specialty PVOH), Nichigo G-Polymer, and Hi-Selon (Water-soluble film). Soarus, along with its sister company MSI Technology, L.L.C. www.msitechnology.com, has a team of highly trained technical individuals with many years of experience in Polymer Science and Process Technology whose aim is to help you with your individual needs. Our fully equipped R&D laboratory allows us to aid our customers in both technical service and product development. Soarus offers a one-of-a-kind high-level of service and support. MSI Technology, L.L.C. Established in 1997, MSI Technology, L.L.C. (MSIT) is an independent company from Soarus, MCC; it is privately held and headquartered in Arlington Heights, IL. MSIT specializes in the sales, marketing, and development of specialty polymers, including extrudable adhesives, peelable sealant resins, and other non-commodity resins. The Company offers synergistic products to those provided by Soarus with a product line consisting of Plexar (tie-layer adhesives), SPS peelable sealants, and SpeciPurge purging resins to markets all over the world. Together, Soarus and MSI Technology supply products to the industry, which go hand-and-hand, resulting in offering multifaceted product solutions to our customers.