Job Description

SUMMARY  

The Training Supervisor is responsible for developing and implementing the department’s training program for the utilization of new hire training and staff retraining with the intent to build job skills and improve overall work performance. The Training Supervisor is accountable for tracking and documenting mandatory training modules and ensuring team members are informed of changes to department policies, procedures, software, and applicable laws. As part of the management team, is expected to demonstrate effective teamwork and provide excellent guest service consistent with our “Soboba Service Standards.”      

DUTIES/RESPONSIBILITIES 

• Create a training program involving specific curriculum that pertains to department job duties and responsibilities.

• A flexible schedule is mandatory as team member training will be performed on different shifts.

• Will also be required to execute supervisory responsibilities in accordance with the organization's policies and applicable laws; which include, but are not limited to: interviewing, hiring, training, planning, assigning, and directing work; appraising performance; rewarding and correcting team members performance; addressing complaints and resolving problems, maintaining team member files, monitoring team member attendance, researching/locating department variances, monitoring overtime, and attending training classes.

• Supervisor must be able to perform all duties of a Cashier and not exceed a maximum of 40 hrs. per week.

• Ensure all transactions are performed promptly and efficiently while applying positive communication, interpersonal and team skills with internal/external guests at all times.

• Provides proper security, accountability, and control of all company assets (i.e. keys, currency, company funds) within an assigned cage, kiosk, and main bank facility.

• Ensures compliance with policies and procedures, Gaming Commission regulations, and Internal Controls.

• Approve check cashing and cash advance transactions.

• Issue, redeem and approve markers for lines of credit.

• Complies with BSA/AML, MSB and OFAC regulations.

• Maintains excellent grooming and personal conduct according to Soboba Casino Standards.

• Direct the operation of the cage/main bank to be in accordance with established policies, procedures, and gaming regulations.

• Must be self-directed, self-motivated and demonstrate initiative on a daily basis.

• Monitor the overall day-to-day operations within the department.

• Other duties as may be assigned at management’s discretion.

SUPERVISORY RESPONSIBILITIES 

• Assist hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language. 
• Develop and maintain positive working relationships with others; support team to reach common goals.

PERFORMANCE REQUIREMENTS 

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.  
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Meet expected deadlines or special projects within the designated time frame
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.  
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

EDUCATION / QUALIFICATIONS

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Four (4) plus years handling large cash volumes as a bank teller or cashier, required.
• Guest service background with heavy guest interaction, a must.
• Casino Cage background, preferred.
• Supervisory experience, preferred.
• Four (4) years experience in training facilitation required.
• Minimum two (2) years’ experience in curriculum development preferred. 
• Any combination of education, experience and training that provides the required knowledge, skills and abilities will be considered.
• Must be able to provide evidence of eligibility to work in the United States of America.

CERTIFICATES, LICENSES AND REGISTRATION

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 

• Required to submit to and obtain negative results on all drug and/or alcohol testing.

*NOTE

This description incorporates the most typical duties performed.  It is recognized that other duties, not specifically mentioned, may also be performed.   The inclusion of those duties would not alter the overall scope of this position.

WORK ENVIRONMENT 

• Noise Levels: Moderate

• Exposure to second-hand smoke.

• Temperature/Weather: Controlled.

• Bloodborne Pathogen Classification 3: The employee will not be assigned duties that will result in exposure to human blood or bodily fluids. The employee will not render medical assistance as part of their job description. No bloodborne pathogens training is required. No hepatitis B vaccination will be offered.

SOBOBA CASINO RESORT BENEFITS 

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 

• 401K with company match
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance 
• Medical, Dental & Vision paid for the employee 
• Employee Assistance Program 
• Employee Discount Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) 
• Paid Time Off

 SOBOBA CASINO RESORT TEAM MEMBER RECOGNITION INCLUDING, BUT NOT LIMITED TO: 

• Reward and Recognition Program (Quarterly, and Annually) 
• Team member Incentives 
• Free Team member meal