Job Description

The Security Training Manager/Lieutenant shall oversee the efficient operation of the Security Department during assigned shifts.  The Security Training Manager/Lieutenant shall be responsible for scheduling, evaluation and training of personnel.  The Security Training Manager/Lieutenant shall develop, implement, facilitate and schedule all security unit/team member training.  The Security Training Manager/Lieutenant shall seek new training opportunities and/or updates to current training to elevate the level of training and expertise in the Security Department.  

 DUTIES/RESPONSIBILITIES

• Provide the highest quality guest service 

• Participate in meetings and trainings as assigned 

• Ensure that all phases of security are enforced throughout the facility

• Review departmental logs and reports to confirm proper documentation

• Maintain proper safety procedures

• Operate a motorized vehicle

• Develop, instruct and oversee training courses specific to the Security Department

• Development of training curriculum 

• Maintain and review logs and reports to confirm proper documentation for training purposes

• Maintain all security-related training records

• Manage the Field Training Officers

• Develop/maintain relationships with law enforcement agencies & regional tribal gaming partners

• Leverage past training experience in law enforcement, security operations and emergency management/disaster preparedness to elevate the level of organizational readiness  

• Ensure a thorough, relevant/updated field training program for newly hired security personnel 

• Conduct investigations of incidents that occur on property, and follow up with written documentation, or verbal reports, as necessary, i.e. court appearances, depositions, etc.

• Ensure enforcement of all laws, Soboba Casino policies and procedures, Soboba Tribal Gaming Commission regulations, and internal controls

• Assist the Security Director with departmental budget information, goals, objectives and in the formation/implementation of annual training matrix

• Assist in the review, updating and development of Security Department policies and procedures

• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record

• Perform special projects and other responsibilities, tasks, or duties as requested

SUPERVISORY RESPONSIBILITIES 

• Hire, train, coach and supervise Security team members. 
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.
• Monitoring and assessing service and satisfaction trends, evaluating and addressing issues, and making improvements accordingly. 
• Ensuring a high standard of appearance, hospitality and service in team members.

PERFORMANCE REQUIREMENTS 

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures  
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity
• Demonstrate a desire to succeed and willingness to help others succeed
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements  
• Demonstrate support and comply with all Safety program elements including, adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors

EDUCATION / QUALIFICATIONS

• Must be 21 years of age, or older
• High School diploma or equivalent, required
• Associate or Bachelor’s Degree in related field, preferred
• Minimum four years security or law enforcement experience, required
• Minimum two years security or law enforcement supervisory experience, required
• Prior experience as a trainer or instructor as it relates to Security or Law Enforcement, required
• Experience in a Gaming, Retail, Resort, entertainment or hospitality environment, preferred
• Experience supervising/managing a team of 20+ employees, preferred
• Must have a valid Driver License
• Ability to work a flexible schedule including days, evenings, weekends, and holidays
• Excellent verbal and written communication skills in order to promote a positive and professional image
• Any education beyond the minimum requirement, as well as any experience and training that provide the knowledge, skills and abilities necessary, shall be considered
• Must be able to provide evidence of eligibility to work in the United States of America

CERTIFICATES, LICENSES AND REGISTRATION

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission License 

• Required to submit to and obtain negative results on all drug and/or alcohol testing

• Current California Driver License and clean driving record (less than 3 points)

• BSIS Security Guard Card or Proprietary Private Security Officer (PSO) License within six (6) months of hiring

SOBOBA CASINO RESORT BENEFITS 

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 

• 401k Plan 
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance 
• Medical, Dental & Vision paid for the employee 
• Employee Assistance Program 
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) 
• Paid Time Off

 SOBOBA CASINO RESORT TEAM MEMBER RECOGNITION INCLUDING, BUT NOT LIMITED TO: 

• Reward and Recognition Program (Quarterly, and Annually) 
• Team member Incentives 
• Free Team member meal