Job Description

Title: Systems & Data Support Manager

Function: Technology & Operations

Location: San Francisco Bay Area / California / Primarily Remote Work

Reports to: Director of Finance & Business Operations

Status: Full-time, exempt position

About us: 

SEAL is a powerful English Learner-focused approach to education rooted at the intersection of research and educational equity. The bedrock values are a commitment to further developing the intellectual and linguistic genius of young children’s brains, honoring the value and role of a family’s culture and language in students’ lives, and helping teachers cultivate the skills and mindset they need to become powerfully effective educators. SEAL’s approach is inclusive of all students, creating an environment where children engage together in rigorous, joyful, content and language-rich learning. SEAL is one of the largest comprehensive reform initiatives focused on meeting the needs of young English Learners, and currently partners with educational leaders across California, in over 100 elementary schools across 21 districts, and in over 130 preschool classrooms, as well as County Offices of Education and other education focused organizations. We work to transform educational systems by providing professional development, curriculum support, technical assistance, tools and resources for the field.

Position Summary: 

The Systems & Data Support Manager will generate solutions to determine how people, systems, and information technology can best be integrated to bring about improvements in the organization and help scale our impact. Understanding the business and technology needs of SEAL, this role will lead the design, analysis, and implementation of efficient IT and data systems. The role will perform systems analysis and gather feedback from end users to continue improving internal processes and work towards new enterprise solutions that facilitate the effective operations and programs of SEAL. Tasks involve analyzing business processes and program needs, specifying technical requirements, investigating/evaluating alternative approaches, and implementing solutions including designing, developing, deploying, and supporting solutions encompassing enterprise applications and database systems. The role will work closely with team members across all departments in order to efficiently administer client-facing tech systems and provide outstanding service and data-driven analytics. This work will ensure SEAL has an accurate “system of record” for services and delivers product tech to clients while supporting SEAL internal users.

Responsibilities & Essential Functions:

The following is an overview of the duties and responsibilities assigned to this position. The

employee may perform other duties as required.

• Collaborate with SEAL staff and/or consultants to develop recommendations and design highly functional systemic enterprise solutions including database, middleware and user interface components

• Evaluate existing software and service solutions to determine their viability, and lead the design of new tools to implement SEAL developed learning applications

• Support SEAL program initiatives by providing technical leadership and guidance regarding data-related processes, including but not limited to data collection, storage, backup, management, processing, analysis, and reporting

• Design and implement database systems across multiple solution technologies

• Lead development, implementation, and migration of data across successive versions and diverse technologies of database software. 

• Manage the ongoing maintenance and support of existing enterprise databases

• Develop methods of data collection, reporting, and data visualization to inform innovative operations and services and continuous improvement.

• Manage central mailing services including building targeted mailing lists, performing ongoing database cleaning, and formulating updates to html mail and website content as required to finalize content and design elements for mailing items

• Develop and maintain database tools for event administration and client communication, and train and support staff in the registration processes for event management utilizing marketing platforms such as Constant Contact, Mailchimp, etc.

• Lead technical development with a variety of software applications, including e-learning & LMS platforms.

• Manage and administer multiple E-Learning systems and platforms (e.g., Litmos, Torsh, etc.) and ensure timely provisioning, configuration, and user management

• Use technical knowledge and system metrics in order to troubleshoot and solve system-level problems and to enhance overall system performance

• Lead IT security, system maintenance, and document operating procedures for new and existing IT services, including instructional material for operation

• Support website management and perform critical updates to web content

• Support virtual events and live webinars with ZOOM and other webinar platforms

• Oversees end user support, license tracking, PC maintenance and configurations

• Lead vendor relations related to installation and configuration of computer hardware, software, systems, and networks

• Manages and oversees the setup of accounts for users and provides leads technical support, training, and onboarding for enterprise applications, as needed

Qualifications: 

• Bachelor's degree required, with a degree in Computer Science, Information Science, Engineering or related field preferred.

• Experience in public education administration and/or nonprofit preferred

• A minimum of 5 years of experience encompassing systems support, systems analysis, enterprise applications development, user interface design, and database development. Experience in web application development, server administration, user support, and technical documentation is preferred

• Demonstrated ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives and formulate solutions

• Demonstrated ability to create processes across multiple departments

- Experience designing, developing, and deploying FileMaker Pro and SQL databases

• Knowledge of and experience with relational database design

• Familiarity with data concepts, and the ability to execute data-related processes including data collection, storage, management, retrieval, reporting, and analysis

• Experience evaluating the relationship of data to business goals and objectives

• Experience designing, developing and using spreadsheets 

• Knowledge of and experience with Adobe Photoshop and Adobe Creative Suite

• Expertise with implementation and design of file management and cloud storage

• Knowledge of IT security functions and practices

• Demonstrated ability to exercise initiative, organize and manage projects, make independent decisions, and complete assignments under pressure of deadlines

• Excellent interpersonal and writing skills to exercise leadership and work cooperatively and independently with all persons and to respond flexibly

• Proficient in writing  professional reports and correspondence, including system and end-user documentation

• Demonstrated ability to clearly document  system architecture, workflow processes and business logic; efficiently maintain documentation for future retrieval

• Skill and experience researching and analyzing problems in a multi-faceted way, and developing and participating in implementing innovative solutions

• Experience with GoDaddy (domain host), WP Engine (web host), WordPress (website content manager), Google Suite, Survey Monkey, Constant Contact, Microsoft Suite, ZOOM, Boomerang, Jamf, Flickr, Doodle, CrashPlan, Articulate 360 and Rise, Litmos, Prezi, EdPuzzle, Jamboard, Kahoot, Padlet - all a plus

Core Competencies: 

• Adaptability and growth mindset 

• Collaboration and teamwork 

• Connection to mission and values

• Demonstrates a commitment to equity 

• Effective communication 

• Presenting and facilitating

• Strategic and critical thinking

• Expertise in area of focus

• Effective planning and follow-through 

• Emotional intelligence

Additional Information:

• Salary commensurate with experience

• Highly competitive benefits package (100% coverage for employee medical, dental, vision, and long and short-term disability benefits, 50% coverage for dependent(s) medical, dental and vision benefits, up to 6% 401k matching, Medical FSA and Dependent Care FSA offered)

ADA Requirement/Working Conditions:

• Occasional travel may be required

• Long periods of sitting and computer work

• Position may require occasional lifting or occasional movement up to 40 pounds and writing or drawing in lateral and upright positions

Equal Employment Opportunity:

SEAL is an equal opportunity employer, welcomes a diverse pool of applicants, and makes employment decisions on the basis of merit. SEAL policy prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, military service, legally protected medical condition, or any other consideration made unlawful by federal, state, or local laws.