Program Coordinator - Austin, TX

Soccer Shots (5X Austin Chronicle's Best of Austin Winner) is seeking a highly-motivated, detail-oriented, and customer service-focused individual to become our next Program Coordinator in Austin.

Position Overview:

The Program Coordinator manages customer service, office operations, plays a key role in marketing efforts and coaches as needed. This position “sets the tone” for all parent, school, and community interactions and requires diplomacy, problem solving, and a commitment to delivering excellent service.

We are looking for candidates who...

Continuously pursue excellence in themselves, their organization, and others. Do you celebrate successes and then reflect to see if there is an area for improvement? Are you comfortable speaking up to introduce new ideas or address an area of concern?

Hustle, work hard, innovate and create. Do you take pride in beating deadlines? Do you love to refine processes or tasks?

Remain mindful, calm and balanced even when there are multiple projects, people, and daily “must do’s” competing for your attention. Do you see opportunities when faced with challenges?

Thrive on collaboration and being a team player. Do you recognize and offer to help when a team member needs support? Are you able to proactively recognize when you might need support and comfortable enough to ask for help?

Like to have fun! We enjoy ourselves and don't take ourselves too seriously (PS we play soccer with kids!)

Want to make a difference. Are you energized by the opportunity to positively impact children and families?

Does this sound like you? Great! Before you apply, we ask that you take a few more steps:

Check out our website to learn more about our organization. Review the programs, learn about our mission - most importantly reflect on who we are and where you want to be in your profession.

Review the job description and position requirements listed in this job posting. Does this match with your skill set?

Apply online. Please complete the online application, submit a resume, and include a cover letter that tells us how your skills would help us achieve our mission - to positively impact children’s lives.

Primary Responsibilities:

PARENT COMMUNICATION AND CUSTOMER SERVICE MANAGEMENT - The Program Coordinator (PC) will be the key communicator with parents on the phone and via email - managing all customer, parent, and child issues. On weekends, the PC will monitor phones and voicemails remotely, and direct issues to the Director of Coaching or Director of Operations as needed. The PC is responsible for proactively identifying potential enrollment issues, developing a solution and implementing to ensure a high level of customer satisfaction.

MARKETING - The PC will help support program growth through a variety of marketing efforts including: marketing to schools and parks; guerrilla marketing; special marketing campaigns (conceptualization and execution); event planning and attendance (open houses and community events); interacting with park parents; customer service phone calls and check- ins.

INSTRUCTOR ROLE - The PC is required to coach at any Austin area site, per the direction of the Soccer Shots Director of Operations, or per the need or absence of another instructor. Any instruction, from 1 to 15 sessions per week, may be required at any given season or time period. The PC, as all instructors, will be required to upkeep rosters, prepare sessions, communicate with site staff, and drive to any session.

SCHOOL MANAGEMENT AND RELATIONSHIPS- The PC, like all team members, will be responsible for the management and relationships of schools currently overseen by the Soccer Shots office and any new sites. Maintaining and enhancing school relationships is a top priority of all employees. School management includes, but not limited to the following: setting up season schedules with school director, scheduling instructor, attending first session of the season when needed, attending open house, etc. The PC is expected to keep a professional and friendly relationship with schools through phone calls, thank you letters, seasonal gifts, etc.

INSTRUCTOR RECRUITMENT AND HR - The PC will assist the Recruiter and DOC with HR administration.

Knowledge, Skills, & Abilities:

Commitment to the mission of Soccer Shots to positively impact children’s lives; passion for the game and making a positive impact in each child’s life

Ability to consistently exhibit, share, and communicate company’s core values: have fun, make a difference, be a team player, and pursue excellence

Dedicated to customer satisfaction and a commitment to exceeding customer expectations

Exceptional interpersonal communication skills: comfortable and confident interacting, speaking and engaging with a variety of people; exceptional writing skills - must be able to communicate clearly and accurately via email

Prompt, accurate and timely in all aspects of the business, including communication with both customers and Soccer Shots staff;

Ability to work independently, remain organized, prioritize multiple projects, and multi-task without getting easily stressed -- must stay balanced

Creative problem solver; the ability to adapt to rapidly changing situations and “think outside the box”

Commitment to develop, improve and grow (individually and organizationally) on a daily basis

Commitment to become a great coach, who has fun, keeps safety in mind, and runs great Soccer Shots sessions.

Required Experience and Education

Bachelor’s Degree or equivalent experience

Minimum 2 years customer service management experience

Prior experience managing office operations a plus

Prior experience working with young children preferred

Soccer enthusiast; loves and honors the game

Proficient in MS Office; Mac experience a plus

CPR/First Aid Certified or willing to get certified within 30 days of hire

Pass DFPS and FBI fingerprinting and background check

Have own reliable transportation and proof of auto insurance

Spanish fluency is a plus

Work Hours:

This is a full-time, exempt position. The expected work week is typically Monday - Friday with the understanding that during the seasons, expected working hours will vary and may include working Saturday mornings and some weekday evenings. Weekends will include remotely monitoring phones/voicemails and directing any urgent issues to the Director of Coaching and/or the Director of Operations.

Physical/Work Environment Requirements:

Functions in a temperature controlled office environment the majority of the time.

Work requires ability to sit, stand and walk throughout an extended work day (8 – 10 hours); position requires use of fingers, hands and arms on a consistent basis for keyboarding and phone work; position may need to lift up to 50 pounds on occasion; excellent vision skills (with or without correction) are required. The standard office environment has moderate noise levels associated with computer equipment, customers and phone conversations.

Position functions occasionally in an inside/outside sports environment a portion of the time throughout the year which may include temperatures of extreme heat or cold.

Work requires ability to run, stop, stoop, bend (a physical, exercise type regimen) in a minimum of 40 minute increments per coaching session. Position requires use of hands, arms, legs and feet and may include lifting up to 50 pounds on occasion. Moderate gymnasium like noises are associated with this position as well as excellent vision skills (with or without correction).

This position requires occasional driving in and around the Austin area to assist with marketing efforts.

This job description should not be construed to imply these requirements are the only duties, responsibilities and qualifications for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required. This job description may be updated at any time.

Soccer Shots is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, genetic information, gender identity or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.