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Regional Sports Operations Manager

Soccer Shots COUS

Regional Sports Operations Manager

Laurel, MD
Full Time
Paid
  • Responsibilities

    Do you excel at managing working professionals? Do you love working for a company with a purpose? Are you passionate about working in sports? Are you eager to grow with a thriving, culture-oriented company?

    Hi! We are Soccer Shots! We have been waiting to speak with you!

    Soccer Shots in Baltimore Washington is hiring for a Coaching Manager to oversee their coaching department in the North region (Baltimore County, Baltimore City, Harford County, Carroll County, Frederick County, and Howard County). This role drives culture in their region, elevates the standards of coaching among 20+ coaches, innovates development processes to ensure coaches are continually growing.

    COMPANY PROFILE:

    Soccer Shots is the leader in youth soccer development for children ages 2-8. Our nationally recognized program offers a high energy, fun, age-appropriate introduction to the wonderful game of soccer. Our innovative curriculum emphasizes both soccer skills and character development. Our goal is simple: to leave a lasting, positive impact on every child we serve.

    SOCCER SHOTS COUS:

    Soccer Shots COUS (Company Owned Units or COUS) was established in 2010. COUS covers the regions of DC, Maryland, Northern Virginia, Miami, New York City Central, NY, and Nashville, TN. Soccer Shots Baltimore-Washington stretches from Harford County, MD to Prince William County, VA. Soccer Shots DMV offices are in Laurel, MD, and Fairfax, VA. Soccer Shots Tennessee covers North and South Nashville. Soccer Shots Miami covers Miami-Dade and Broward Counties. COUS works closely with Soccer Shots Franchising national headquarters in Middletown, PA.

    BENEFITS/PERKS:

    15 PTO days

    Parental leave

    10 Paid Holidays

    Competitive salary

    Remote Work on Fridays

    Health Savings Account

    401(k) matching

    Bonus based on company performance

    Company parties

    Dental insurance

    Health insurance

    Vision insurance

    Opportunity for advancement

    Professional Development Reimbursement

    REPORTS TO: Director of Talent Development & Culture

    OBJECTIVES: This role will be asked to perform the following functions:

    Coaching, Training, and Staff Leadership

    Implement the company’s high standard for coaching, and develop a team of high performing coaches

    Assist in the recruitment of coaches, interview process for prospective coaches, on-boarding for new coaches, performance assessment, and development of coaches. Ensure

    Create the schedule and execute seasonal evaluations on all coaches

    Ensure all coaches complete our training process

    Responsible for creating a culture representative of Soccer Shots Core Values within the team

    Responsible for schedule completion for each season (online registration & calendars)

    Appropriately prepare staff needs for upcoming season, and forecast needs for future seasons

    Coach sessions based on business need

    Manage/supervise full-time staff, part-time coaches, and/or interns

    Responsible for planning, preparing, and executing the seasonal coaches meetings

    Create and develop processes that enhance the Coaching Department

    Administration

    Responsible for approving coordinators & coach’s payroll and time off requests

    Collaborate with Human Resources Department to ensure compliance with coaches

    Manage equipment, gear, and supplies

    Execute start weeks and in-season responsibilities

    Marketing

    Responsible for running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, and in-school displays, distributing final reminders, placing bandit signs, and promoting public programs

    Communicate with parents, directors, and other partners as needed

    Represent Soccer Shots at industry events, open houses, etc.

    Sales/Growth

    Provide leads in the territory served

    Optimize coaching resources to increase yield at partner sites

    WORKING HOURS/LOCATION/SCHEDULE:

    The job description above is a full-time, exempt position requiring a minimum 40 hours of work per week. Your weekly agenda and schedule will be assigned by your supervisor. Many Soccer Shots programs run weeknights & weekends, however work schedule is based on a weekend rotation schedule. Typical work schedule would require working one weekend per month. During busy seasons (Spring and Fall), you may be required to work more than one weekend per month based on business need.

    SOCCER SHOTS OBJECTIVES:

    For Soccer Shots to be the best run, most popular, and most successful program offered in Baltimore/Washington.

    For Soccer Shots to have a reputation of excellence. An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season

    To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals

    COMPANY EXPECTATIONS:

    Prompt, reliable, and professional communication—responds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours.

    Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time

    Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season

    Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors

    Adhere to all company policies and represent Soccer Shots with professionalism and integrity

    Hire, train, and manage a staff of coaches who will uphold a standard of excellence and create a positive reputation for Soccer Shots

    COMMITMENTS:

    Soccer Shots employees are committed to representing Soccer Shots in a fashion consistent with the company's six Core Values. Compensation is based on performance, and Soccer Shots reserves the right to terminate employment for failure to meet expectations.

    PERFORMANCE EVALUATIONS AND REVIEWS:

    Performance will be reviewed after the first 60 days of employment

    Objectives of the position and company expectations will be reviewed quarterly through a meeting with supervisor

    Soccer Shots will perform an annual review in June and December of each calendar year