REPORTS TO: Coaching Manager, Soccer Shots Howard/Baltimore/Frederick County

Objective of Position: To assist in managing all coaching/training duties related to the operation of Soccer Shots. The Coaching Program Coordinator will be asked to aid in the following functions:

Sales/Growth

Assists Regional Director in meeting seasonal and annual enrollment and revenue goals by adding new park program accounts and promoting thoroughly at each account/location

Assist Regional Director in seeking sponsorship and partnership opportunities, which include park program locations, soccer club partnerships, and corporate sponsors

Coaching and Staff Leadership:

Recruiting, hiring, on-boarding, training, evaluating, and managing of instructors with guidance from the Regional Director

Assisting in handling cancellations and reschedules, as needed.

Responsible for the preparation for the seasonal instructor meetings as directed by the Regional Director

Coaching 20 sessions per week Summer/Winter & 24 sessions per week Fall/Spring seasons (or another agreed upon amount) is included in the position requirement and compensation

Marketing and Communications:

Performing seasonal marketing/promotions for Park Programs - locating marketing opportunities online/print, researching and securing space on blogs and other family- friendly websites and events.

Responsible for running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, placing bandit signs and in-school displays, and distributing final reminders

Assisting with direct mail preparation and distribution, promoting park programs

Communicating with parents, directors, and other account representatives (includes writing thank you notes and delivering thank you gifts)

Representing Soccer Shots at industry events, open houses, etc.

Administration:

Upkeep of the attendance system

Grouping of participants in online registration

Maintaining instructor equipment and prize inventory

Updating the calendar with interviews, observations and trainings as scheduled

Working Hours/Location/Schedule: The job description above is a full-time, non-exempt (overtime eligible) position requiring 40 hours of work per week. Your weekly agenda will be assigned by the Regional Director. You will work out your schedule details with your supervisor.

Program Objectives:

For Soccer Shots to be the best run, most popular, and most successful elective program offered in Howard County/Anne Arundel County/Frederick County

For Soccer Shots to have a reputation of excellence (i.e. “that’s the group that does that awesome soccer program...my kids loved it...those instructors are great”). An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each fall and spring season

To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals

Key Performance Measurables:

Prompt, reliable, and professional communication—responds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours

Hire, train, and manage a staff of coaches who will uphold a standard of excellence and create a positive reputation for Soccer Shots

Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time

Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season

Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors

Adhere to all company policies and represent Soccer Shots with professionalism and integrity

Commitments:

Soccer Shots employees are committed to representing Soccer Shots in a fashion consistent with descriptions in the company’s Brand Book. Compensation is based on performance, and Soccer Shots reserves the right to terminate employment for failure to meet expectations. We have expectations that can be reasonably met, assuming employees are investing their time into developing the business. While employees have the support of the Executive Director and Regional Director, their success is dependent upon their ability to provide excellent customer service and to manage the business professionally.

Performance Evaluation and Reviews

Soccer Shots will perform an initial review after 60 days.

Key performance measures will be reviewed quarterly through a meeting with supervisor