Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
The Assistant Manager (AM) ensures daily activities run smoothly and efficiently while taking responsibility for their assigned department as defined by the job description for that Area of Responsibility (AOR).
Assistant Managers work closely with the General Manager to ensure proper operations of their work location, focusing on adherence to procedure and care for team members in their AOR. AMs should be prepared to take the lead and take a tremendous amount of ownership in their department, as well as maintain a shift independently, including day-to-day management of other departments during that shift.
AMs are responsible for helping to minimize operating costs in their AOR, boost employee retention, and deliver a positive dining experience for guests.
Job Responsibilities:
Manage and oversee AOR per the department guidelines (see the job description for AOR for details)
Deliver superior guest service
Ensure guest satisfaction
Work with department managers and Support leaders to create feature menu items for AOR, if applicable
Work closely with the Marketing Manager to ensure the proper posting of relevant AOR items
Respond efficiently to customer questions and complaints
Organize and supervise shifts
Manage and lead staff
Hire new employees in AOR, ensuring proper paperwork is completed in a timely manner
Oversee location training programs in AOR, working with the Training & Development Manager and HR to ensure uniform standards and proper recordkeeping
Including holding orientations for new hires, and participating in training test administration as applicable
Evaluate staff performance, recording both successes and failures within recordkeeping systems and utilizing proper documentation
Estimate consumption, forecast requirements, and maintain inventory in AOR, including managing contracts and invoices
Manage restaurant supplies, including ensuring the positive and productive relationships with vendors for AOR
Research new wholesale vendors and negotiate prices for AOR
Ensure health department standards are met in AOR
Control loss and minimize waste in AOR
Create weekly action plans based on COGS
Utilize proper financial and bookkeeping procedures, including petty cash, tip payments, etc.
Nurture a positive working environment
Work with GM and HR to initiate corrective actions for department team members
Present innovative strategies to GM to improve productivity and sales in AOR
Oversee scheduling of AOR, including keeping an accurate calendar of events to ensure proper scheduling based on goings on in the area
Track labor costs in relation to sales
Monitor AOR team member attendance and time off
Work closely with GM to administer any necessary disciplinary action to hourly team members, ensuring the proper procedure is followed and all forms are housed in necessary employee files
Oversee and audit time punches for AOR
Ensure entry of Store Logs, including sales, employee issues, accidents, and relevant shift notes
Weekly inventory for AOR
Monitor budgeting and oversee ordering for AOR
Monitor product levels and adjust pars for AOR as needed
Assist Catering and Events Manager with planning events to drive sales
Engage in weekly manager meetings, contributing relevant information from their AOR
Attend and actively engage in company-wide Assistant Manager meetings as scheduled
Other duties as assigned by General Manager
Requirements:
Experience as a Restaurant Manager or a similar role in the hospitality industry preferred
3+ years of experience in hospitality, preferably at a food service establishment
Bachelor’s degree in hospitality management, culinary, or related field preferred
Extensive food and alcohol knowledge
Computer literacy
Familiarity with restaurant management software (Aloha, payroll processing, and scheduling)
Strong leadership, motivational, and people skills
Excellent financial management skills
Critical thinker with strong problem-solving abilities
Team player
Excellent time-management
Strong interpersonal communicator
This position reports directly to the General Manager and works closely with the Regional Manager and Support Team Leaders in Operations, Marketing, Human Resources, Events & Catering, and Accounting.