Job Description

JOB SUMMARY -

Do you consider yourself an internet slueth? Are you tech savvy and want to help people out. Do your friends come to you with help doing online research? Are you good on camera and like helping others out? Do you have a strong background in customer service?

Social Catfish is looking for a skilled online researcher to join our team as a online Search Specialist. This is a very unique role that we always have a lot of interest in. The right candidate will be able to assist with customer service and help provide in depth assistance to our customers by doing online research for them. We need an enthusiastic individual who can listen to customer service concerns and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and will be well-trained in product knowledge that can be critical for offering comprehensive and accurate assistance to our customers. Candidate must be an expert when conducting online research.

REQUIREMENTS –

• Must be 18 years of age or older

• Must have prior customer service experience

• High school diploma/GED required

• Ability to remain professional and courteous with customers at all times

• Excellent verbal and written communication skills

• Have previous online comprehensive search experience through another company, Private Investigator, law enforcement and/or through platforms like Ancestory.com

• Be able to navigate online public records and decipher data for our customers

• Ability to do online research and uncover 'leads'

• Understanding of IPs, VOIP, proxies and online image searches

• Must be personable and be willing to be on camera that can include social media and our YouTube channel

• Strong understanding how social networks, dating sites, forums, online apps and other popular internet properties work

• Microsoft word, ability to create online PDFs and reports

• Experience working with online scams a plus

• Experience with military and law enforcement a bonus

RESPONSIBILITIES –

· Do online research for customers who hire us to do investigative work

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer

· Create reports on information found using Adobe PDF

· Stay up to date with online scams, including how they work and how to uncover scams

· Answer and perform customer service calls.

· Perform all other duties and responsibilities as required or requested in a timely and effective manner in accordance with established company policies to achieve overall objectives of this position'

WORK REMOTELY

• No

Job Type: Full-time

Pay: From $17.00 per hour

Company Description

Recently named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021, Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us!