Job Description

APRIL 2021 UPDATE: WE'RE NOT HIRING AT THE MOMENT, HOWEVER, WE ARE STILL WELCOMING APPLICATION PACKAGES, BECAUSE WE WILL LIKELY BEGIN THE HIRING PROCESS AGAIN SOON AS WE CONTINUE TO GROW! SO, PLEASE APPLY! 

Social High Rise is looking for an innovative Social Media Account Specialist who has knowledge and passion for delivering outstanding customer service. This expert will develop a cohesive digital voice for a variety of restaurant and small business clients by ensuring consistent, high-quality editorial and visual execution for each social media platform. 

WE'RE LOOKING TO BRING ON A NEW TEAM MEMBER NOW!

MAJOR RESPONSIBILITIES:

• Create robust social media profiles for new clients that reflect a full brand aesthetic, often without the aid of existing brand collateral
• Oversee the strategy, planning, implementation and reporting of social media initiatives within a defined program framework to assure consistent execution while achieving maximum impact
• Understand and articulate the value of our services to ensure client retention
• Deliver outstanding customer service to clients and associated customers
• Work to find solutions to complex problems quickly and competently 
• Compose written/visual content that successfully engages a clients’ fan base
• Work with clients to craft personalized responses to clients' positive and negative customer reviews
• Address and resolve clients' questions and concerns quickly and independently via phone/email
• Construct detailed processes for organizing and analyzing data
• Collaborate regularly with an energetic, smart, and driven team of professionals to help Social High Rise grow as a company

Qualifications

NOTE: This is currently a FULL-TIME REMOTE position due to COVID-19, so you must be able to work in an environment with strong internet connection and be comfortable using Zoom, phone, Slack and other online communication tools.

What we're looking for: 

• Experience using Facebook, Google Business, Yelp, Twitter, TripAdvisor and Instagram 
• Strong familiarity with key social platforms – preferably from a business/marketing/customer service standpoint (in other words, your personal Facebook ramblings and Instagram “what I ate for dinner” posts don’t count)
• An appreciation for the "customer relationship approach" to social media management 
• Polished writing skills - both creatively and persuasively - and a solid understanding of proper grammar/punctuation <-- (we're serious about this)
• Extreme attention to detail <-- (we're VERY serious about this)
• The ability to carefully follow directions the first time 
• Resourcefulness and a natural inclination to dig for answers and solutions 
• Rigorous work ethic
• Shameless, yet polished, communication skills with no fear of asking questions or sharing ideas
• A creative thinker and innovator with an entrepreneurial spirit
• An eye for design and aesthetics 
• A high degree of common sense
• An assertive, confident and respectful approach to conversing with clients
• Developed knowledge of sales communication and psychology
• A self-motivated attitude
• An appreciation for working with a smart, dedicated team of young professionals 
• Nice to have, but NOT required: Bachelor degree in Marketing, Communications, Journalism, or related subject; or some experience working in a related field
• MAJOR BONUS: RESTAURANT AND CUSTOMER SERVICE EXPERIENCE!

To apply for the Social Media Account Specialist position at Social High Rise, you MUST do the following:

• Submit Cover Letter & Resume (attach together as a PDF)
• Answer the few questions we've included in our application template

*Note: We love meeting people in person, but due to the nature of our business and our office location, it's a challenge for us to accommodate visitors who drop-in without making an appointment first. So, please submit your application package online, and if we like what we read, we will contact you to set up an interview. 

All your information will be kept confidential according to EEO guidelines.

APRIL 2021 UPDATE: We're not hiring at the moment, however, we are still welcoming application packages, because we will likely begin the hiring process again soon as we continue to grow! So, please apply!