Job Description

_ NOW HIRING 2023 FALL INTERNS [REMOTE]:_ INTERVIEWS WILL BEGIN IN MAY 2023!

Social High Rise was established in 2012, and we've had the pleasure of working with 100+ fantastic interns for over nine years. We've worked hard to develop our internships so that individuals truly learn new skills and come away with valuable experience to add to resumes. In January 2021, we revamped our internship program so that it can be performed remotely, due to COVID-19 restrictions. Interns will still receive the same high-quality and interactive experience with our team in our new remote work environment.

ABOUT THE INTERNSHIP

Our Social Media Account Specialist Interns provide support to our full-time Account Specialist Team members. Interns can work remotely from wherever they are based. Interns are trained to understand social media marketing philosophy, public relations, and online customer service as it relates to restaurants and small businesses. Interns have the opportunity to contribute to our Social High Rise blog and participate in shadowing full-time Account Specialists to learn professional social media management skills. We have conducted this internship every semester since 2013, and all of our interns have gained valuable skills to add to add to their resumes. Some of our interns have stayed with us multiple semesters, too! This is a great internship for individuals interested in learning more about the social media marketing industry, digital marketing, public relations, brand building for small businesses, online customer service, blog writing, remote work, and innovative company culture.

INTERNSHIP RESPONSIBILITIES INCLUDE:

• Partnering with the Social High Rise team REMOTELY approximately 8-10 hours per week on a consistent, synchronous, pre-determined schedule (typically 2 days per week for 3-4 hour shifts) - punctuality and dedication is extremely important.

• WRITING! Writing with strong attention to detail, proper grammar, expression, and thoughtfulness, through the lens of customer service and public relations.

• Did we say writing? Blog writing, too, if you're interested.

• Assisting Full Time Account Specialists in day-to-day social media activities for clients, including managing follower growth and engagement, content creation, and more.

• Assisting Full Time Account Specialists in working with clients to craft professional responses to customer reviews.

• Aiding in conducting research on social media industry topics.

• Shadowing Full Time Account Specialists to strengthen task management and team collaboration skills.

*MUST HAVE MONDAY AND WEDNESDAY AVAILABILITY FROM 9:00 AM PST/12:00 PM EST -- 1:00 PM PST/4:00 PM EST

Qualifications

_ DESIRED QUALITIES/EXPERIENCE:_

• GOT RESTAURANT OR CUSTOMER SERVICE EXPERIENCE? HUGE BONUS! TELL US ABOUT IT ON YOUR RESUME/COVER LETTER!

• Experience working with teams remotely via Zoom and Slack

• Customer service experience

• Blog writing experience

• A passion for social media

• Strong attention to detail

• Empathy

• Resourcefulness

• Rigorous work ethic

• The ability to think creatively and critically

• A high degree of common sense

• The ability to work independently with minimal instruction

• Outstanding writing skills, both creatively and persuasively

• Knowledge of marketing principles, customer service, and public relations

• A self-motivated, winning attitude

• A thoughtful, intuitive, and consultative approach to solving problems

• Working knowledge of social media platforms, including Facebook, Google, Yelp, Twitter, TripAdvisor and Instagram

• Availability beginning January 2023 (Spring Semester) or sooner!

• MUST HAVE MONDAY AND WEDNESDAY AVAILABILITY FROM 9:00 AM PST/12:00 PM EST -- 1:00 PM PST/4:00 PM EST

EXPECTED START DATE (FLEXIBLE): SUMMER 2023 -- PHONE/ZOOM INTERVIEWS WILL BEGIN IN MAY 2023!

NOTE: It is expected that our interns stay with us for a full semester. Opportunities to remain with Social High Rise beyond one semester are available!

Additional Information

To apply for this position at Social High Rise, you MUST submit the following through our online application job post:

1. Cover Letter (attach to your resume as one PDF document)

2. Resume

3. Responses to our application questions

*Interns may receive college credit for this internship. Interns are responsible to provide the proper paperwork in order to receive college credit.

All information will be kept confidential according to EEO guidelines.