Job Description

The Social Media & Community Coordinator to help bring our brands to life online every day. This position will run our social channels, help grow our community of creators, DJs, engineers and dealers, and turn real-world events into scroll-stopping content. This position for someone who loves music/creator culture, lives on social, and is excited to experiment, post, reply, learn and repeat.

_ Essential Functions_

Social Channel Execution

• Help build and maintain the social content calendar across key platforms (e.g., Instagram, TikTok, Facebook, YouTube, LinkedIn).
• Draft, schedule and publish posts using approved copy, assets and guidelines.
• Make light edits to photos and short-form video (reels, stories, YouTube Shorts, etc.).
• Assist with live coverage of events (stories, quick clips, behind-the-scenes content).

Community Management

• Monitor comments, DMs and tags on brand channels; respond using our tone-of-voice and playbooks.
• Flag product questions, support issues and sensitive topics to the right internal teams.
• Help keep our community spaces positive, safe and on-brand, following moderation guidelines.
• Track and surface cool UGC from artists, DJs, engineers and fans.

Content & Events Support

• Partner with the Content/Brand teams to prepare social toolkits for product launches, campaigns and key events.
• Capture and organize behind-the-scenes content at trade shows, roadshows, trainings and artist events.
• Help turn event moments into simple post-event content (recap posts, carousels, short clips).

Measurement & Optimization

• Pull basic performance reports from native platform analytics (and tools like Brandwatch, Sprout, Meta, etc., as applicable).
• Summarize what’s working / not working (top posts, best times, common questions).
• Support simple A/B tests and experiments (thumb-stop frames, hooks, captions) designed by the senior media/community lead.

Cross-Team Collaboration

• Work closely with Brand, Content, Product Marketing and Regional teams to ensure posts align with launches, promotions and key dates.
• Help maintain up-to-date social and community playbooks (tone of voice, do’s/don’ts, response templates).
• Join weekly standups to align on upcoming content, community priorities and performance highlights.

Qualifications

Required Qualifications:

• Bachelor’s degree in business or marketing
• 1–3 years of experience in social media, community management, digital marketing, or equivalent creator/internship experience.
• Comfortable running day-to-day social media tasks: planning, posting, replying, and basic reporting.
• Basic photo/video editing skills (e.g., CapCut, Adobe Express, Premiere Rush, Canva, or similar).
• Strong writing skills with a feel for platform-native tone and short, punchy copy.
• Highly organized with good attention to detail; able to juggle multiple posts and channels without dropping the ball.

Preferred Qualifications:

• Background or interest in music, live sound, DJ culture, pro audio or MI retail.
• Experience moderating or managing an online community (Discord, Facebook Groups, forums, etc.).
• Familiarity with social scheduling and listening tools.
• Some exposure to paid social (boosting posts, simple campaign setups) is a plus but not required.

Required Abilities:

• Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer, with regular opportunities to move or change position.
• Requires visual acuity to view a computer monitor and read documents, as well as the ability to communicate clearly in person and through digital platforms.
• Ability to maintain focus and productivity in a typical office environment with standard noise levels and ergonomic equipment.
• Ability to lift, carry, and move equipment (such as demo units, marketing materials, or trade show items) weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to set up and break down small event/activation spaces, which may include plugging in cables, positioning speakers or stands, placing signage, and similar light physical tasks, with or without reasonable accommodation.
• Work may occasionally take place in louder environments (e.g., live music venues, trade shows, events); reasonable accommodations will be provided as needed where possible.

Travel Requirements:

• Ability to travel occasionally (estimated up to 25% of time) for events, content capture, meetings, or community activations, which may include air travel, ground transportation, and overnight stays.
• Some evening/weekend work for live events and time-sensitive social moments

Additional Information

The U.S. base salary range for this full-time position is $73,000-$83,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better. All of your information will be kept confidential according to EEO guidelines.