Inside Sales and Member Experience Agent
Location: Remote
Reports To: Director, Global Sales and Member Experience
Employment Type: Full-time
Job Summary
The Inside Sales and Member Experience Agent plays a key role in driving profitability and deepening client engagement. This position blends relationship management and consultative sales with a strong understanding of travel industry operations and systems. The ideal candidate will utilize their expertise to increase both transactional and non-transactional revenue across a defined client portfolio.
Key Responsibilities
Manage domestic and international PNRs, including profiles, EPRs, exchanges, pricing, refunds, and airline ancillary services via EMDs
Create, edit, and manage large datasets and simple databases; generate reports as needed
Use Excel or similar tools to enter and format numerical/text data, create charts, graphs, and manage workbooks
Collaborate cross-functionally with internal teams to share best practices and align performance goals
Conduct outreach and prospecting calls to new and existing members
Maintain ARC lists across carrier programs and import them into CRM systems
Draft and distribute contract/ticketing instructions to relevant agencies
Upload airline agreements into the member portal
Research and gather information using standard internet browsers and tools
Use email and digital communication platforms effectively
Required Skills & Qualifications
Minimum 5 years of experience as a Corporate Travel Advisor
Expert knowledge in at least one native-language GDS system
Proven ability to manage complex travel itineraries, exchanges, and refunds
Experience in a fast-paced travel agency or sales environment
Strong consultative sales and interpersonal communication skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Other Requirements
Ability to work long hours seated at a desk; occasional weekend availability may be required
Familiarity with CRM platforms such as SugarCRM is a plus
Must be comfortable using standard office equipment (computer, copier, scanner)
EOE