Job Description
SOCIAL PET HOTEL & DAYCARE is looking to hire a positive, hard-working dog lover with leadership experience to work as a FULL-TIME CUSTOMER SERVICE REPRESENTATIVE at our PINEVILLE, NC FACILITY. Do you have a passion for ALL dogs, no matter the breed? Would you like to MAKE A DIFFERENCE in the lives of pets and their people? If so, please read on!
This customer service and animal care position starts at $11/HR. All of our employees are eligible for PERFORMANCE-BASED BONUSES EVERY 2 WEEKS, FREE YOGA CLASSES, FREE DAYCARE FOR THEIR DOGS WHILE ON SHIFT, and 50% OFF DAYCARE AND BOARDING FOR THEIR DOGS WHILE NOT AT WORK. Our FULL-TIME EMPLOYEES ARE ALSO ELIGIBLE FOR MEDICAL BENEFITS, A 401(K), 40 HOURS PER YEAR OF PAID TIME OFF (PTO), AND EDUCATION REIMBURSEMENT. If this sounds like the right opportunity to work with animals for you, apply today!
ABOUT SOCIAL PET HOTEL & DAYCARE
We are a family-owned pet hotel & daycare which offers the best choices for doggy daycare, boarding, and grooming in Charlotte and Pineville, NC. We offer daycare options including group play and one-on-one enrichment activities; a variety of comfortable boarding accommodations with personalized amenities; and spa services ranging from a basic bath, brush, and nail grind to a full pup makeover. We support dog parents by identifying each dog's personality traits, prior experiences, behavior, and level of athleticism so we can create a program that truly benefits each individual dog.
We SUPPORT OUR PEOPLE so that they can focus on providing the attention, care, and love that our clients' furry kids deserve. Our amazing staff is at the center of our ability to enrich the lives of dogs and the relationships they share with those who love them. ALL OF OUR FULL-TIME STAFF HAVE ACCESS TO BENEFITS INCLUDING HEALTH INSURANCE AND PAID TIME OFF WHICH IS ALMOST UNHEARD OF IN OUR INDUSTRY!
A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative you are the main point of contact for pet parents. With a welcoming smile, you greet them and their pets as they enter our establishment. You maintain accurate records of all incidents and competently discuss each dog's experiences and behavior with their human parents. With attention to detail, you use our computer software program to keep records organized and up-to-date. You oversee your shift to ensure that the customer service is exceptional in every way and that dogs and staff are safe.
Safety is your number one priority! You carefully observe dog behavior and ensure that good play skills and calming signals are being used at all times. Using your excellent leadership skills, you inspire Pet Care Specialists and Enrichment Specialists to keep the facility and operations up to our high standards at all times. You work side-by-side with the staff you supervise to complete all necessary chores to the highest standards. And, depending on your shift, you ensure that all opening or closing duties are completed properly.
Your ability to give and receive regular feedback, proactively address customer and staff challenges, and lead by example through daily positive interactions with the people and dogs around you is crucial to your success. You get to enjoy all kinds of canine love, from giant, enthusiastic, slobbery love to dainty, reserved love. You freely dole out petting and affection to dogs of all breeds and temperaments. You love them all! Thanks to your commitment, our four-legged friends love their time with us and their parents can enjoy peace of mind.
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
Are you empathetic towards both people and animals and passionate about customer service? Do you have excellent communication skills? Are you reliable and responsible so that our furry clients and their human families can depend on you? Can you multitask and prioritize tasks effectively? Are you attentive and aware? Do you have integrity? Are you eager to learn and develop new skills? If so, then you might just be perfect for this Customer Service Representative position at our dog daycare and boarding facility!
WORK SCHEDULE
This position typically works from 6:30 am - 12:00 pm or 1:45pm - 7:30 pm. Social Pet is open 365 days a year, so a willingness to work weekends and holidays is part of the job.
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel that you are the right customer service rockstar and animal care advocate for this Customer Service Representative position at our animal daycare and boarding facility, please fill out our initial 3-MINUTE MOBILE-FRIENDLY APPLICATION. We look forward to meeting you!
JOB POSTED BY APPLICANTPRO