Location: Indianapolis, IN (Two-site split: New Life Manor & Byrne Court)

Schedule: Monday–Friday, 9:00 AM–4:00 PM | $45,000–$47,500 (DOE)

Department: Family Success & Community-Based Services

Make an Impact Where It Matters Most

If you’re someone who believes that every senior deserves dignity, autonomy, and access to support that helps them thrive—not just survive—then this is the role for you. As the Social Service Coordinator , you’ll work alongside our housing team and supportive services department to help senior residents navigate everything from Medicaid re-enrollment to home care referrals, from pest control challenges to emotional wellness check-ins. Your mission: ensure no resident falls through the cracks.

You won’t be doing this work alone. You’ll be part of a collaborative team that includes property managers, maintenance staff, and community partners—all committed to helping our residents feel seen, safe, and supported. You’ll be empowered to take initiative, organize services across two locations, and most importantly, build meaningful relationships with the seniors we serve.

A Day in the Life

Each day, you'll work out of either New Life Manor (M/W/F) or Byrne Court (T/Th) , providing on-site coordination and follow-through for residents' support needs. You’ll offer one-on-one support for seniors navigating insurance renewals, benefits applications, home care access, or just needing someone to check in. Whether it's coordinating a blood pressure screening with a partner agency or knocking on a neighbor’s door to make sure they’re okay, you’ll be the go-to person for consistent, compassionate care.

You’ll maintain and track attendance logs, help build and maintain a monthly calendar of enrichment events, and ensure both sites have equitable access to resources and partnerships. At least once a week, you’ll meet with the broader housing team, and once a month, you’ll sit down individually with your supervisor for dedicated support. You’ll also play a key role in collaborating with property managers around issues like housekeeping support, lease compliance, and navigating behavioral or hygiene challenges with sensitivity and accountability.

This role is equal parts case management, community coordination , and advocacy —designed for someone who wants to be out from behind a desk, actively engaged with people, and ready to problem-solve in real time.

You Would Thrive in This Position If You...

• See elder care as a calling , not just a job—and bring that heart-centered approach to every resident interaction.
• Have experience in social work, case management, or service coordination with seniors or vulnerable adults.
• Are energized by bui lding structure where there hasn’t been any—you know how to create processes, document consistently, and hold yourself accountable.
• Can balance empathy with boundaries , especially around mental health, hygiene issues, or housing challenges.
• Are comfortable with community coordination —from setting up guest speakers to partnering with public health agencies or veterans’ programs.
• Have experience tracking data or metrics (even with paper forms) and know how to organize information that matters.
• Have reliable transportation and are able to work at two nearby sites as scheduled.
• Are CPR, First Aid, and AED certified—or willing to obtain certification before start.
• Have a bachelor’s degree in social work or related field with developed confidence in advocating for others.

Why This Role Matters

You’ll be walking into a program hungry for consistency, documentation, and a trusted face to bring stability across two communities. Leadership is highly supportive and committed to giving you the autonomy and resources to succeed—including a monthly event budget , access to an intern during the summer months , and weekly touchpoints with your team.

Ready to join a team where your voice matters , your work has purpose, and you get to truly make someone’s day, every day?

Apply now to be the next Social Service Coordinator at John Boner Neighborhood Centers.