We are looking for someone who has a minimum of 3 years of retail management experience with a strong customer service background. This position will assist the General Manager with the overall supervision and operation of all areas of either Mission 27 Resale stores. This candidate also needs to be a self-starter and goal driven with the ability to be a multi tasker.

Duties and Responsibilities

• Maintain the brand and marketing of merchandise for both stores.

• Maintain our customer service standards by;

  • Greeting the customers.
  • Walking the sales floors answering questions.
  • Helping our Referral customers with purchases.
  • Helping our Neighbors in need when needed.
  • Helping the General Manager resolving internal (employee/volunteers) and external customer needs or complaints.

• Work the Referral area with signing up Clients when needed.

• Maintain training on register.

• Making sure bank deposits are made daily.

• Help the team to make their monthly sales goals.

• Help maintain a stocked store.

• Working with volunteers on projects.

• Work with the General Manager on updating pricing and barcode scanning and insuring we are maintaining the pricing structure between 2 stores

• Maintains regular attendance in accordance with department policy.

• Complies with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

• Comply with the policies of the St. Vincent de Paul/Mission 27 Resale Employee Handbook.

• Establish effective relationships with internal and external customers and clients, and respond to their needs.

• Protects confidentiality of the Society, Mission 27 Resale, the customer and our Referral clients.

• Perform other duties as assigned.

• Work with sorters on needs and wants for either store for merchandise.

• Assist with sorting on an as need basis.

Core Competencies

• Strong Commitment to Customer/Client Service
• Communicates Effectively
• Ability to Lead by Example
• Conduct is Ethical
• Is Dependable/Reliable
• Is Supportive of Colleagues
• Acts in Accordance with St Vincent de Paul’s Mission

Common Responsibilities