Job Description

The service desk engineer will report to the Managing Director of IT. In this role you will expand your technical knowledge through working with our clients and our senior technical resources. The successful candidate will have strong organizational and communication skills with a teamwork and customer-oriented mentality. 

WHAT YOU WILL DO:

• Provide direction on IT support issues, and keep appropriate team informed of issues or concerns.
• Provide daily network status reports to the operations team.
• Communicate with end-users to resolve technical issues and close tickets.
• Escalate tickets and assist the client services team with issue escalation based on evaluated skills.
• Work alongside senior security and infrastructure engineers during site scheduled maintenance.
• Assist with larger SOCOTEC US IT Platform Objectives. 
• Vendor escalation for device specific support

Qualifications

 YOUR QUALIFICATIONS:

• 0-3+ years total IT experience
• Exposure to general concepts and applications including the following: Multi-Factor Authentication, Remote Access, Spam Services, AutoTask PSA, Print management, Desktop Builds to technical standards. Windows 10-11
• Basic working knowledge of Active Directory, DNS and DHCP.
• Working knowledge of antivirus, backups, and virtualization
• Understanding Patch Panel and general networking.
• Exposure to Exchange Exchange Online, Office 365, Active Directory/Azure AD, Windows Server, VMwarei, Backup systems, Antivirus Systems, Multi-Factor Authentication, Remote Access, Spam Services, AutoTask PSA, Print management, Desktop Builds to technical standards. Windows 10-11.
• Familiarity with EDR/Antivirus, SPAM Email Security, Microsoft MFA, DUO, Huntress, LogMeIn, Mitel, CCURE.

PLUS SKILLS TO HAVE: Scripting for task automation, VoIP systems, experience with industry specific applications in law, architecture, and finance. Supporting locations that strive to deploy a zero-trust security architecture.

Additional Information

For more information, please visit www.socotec.us

Job Type: Full-Time

Salary Range: 50K to 60K

Your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.