It is the quality of our expertly skilled team members, equipped with our Intelligent Revenue Cycle Solutions and award winning technology, that allows HBCS to be the preferred partner of hospitals and health systems throughout the country for superior customer service and accounts receivables management solutions. Enhance your career in this evolving healthcare industry by joining our Training team where you will be responsible for identifying, developing and delivering quality training programs designed to address business needs. communication.

Responsibilities:

• Identify training needs through analysis of audience and subject matter. Research, select and develop learning techniques to create a blended learning environment (virtual, simulated, mentoring, on the job training, professional development classes, etc.) which transforms content into learned behavior for all trainees.
• Confer with HBCS and client management to gain knowledge of operational processes, assess training needs, and develop/deliver targeted training programs.
• Research and evaluate cutting-edge training tools and learning resources to incorporate solutions that enhance the scope and efficiency of HBCS training initiatives and expands our virtual learning across multiple varied technological platforms, and employee demographics.
• Monitor and gauge performance by developing and administering learning assessments. Evaluate effectiveness of training efforts, programs and tools to identify gaps in job preparedness, and initiate measures to improve training effectiveness including reconditioning training materials and presentations to meet audience need.
• Provide on the job coaching, feedback, supervision and evaluation throughout the training and orientation phase across multiple functional and geographical areas.
• Ensure optimum content and utilization of internal learning management systems to most effectively deliver training programs and evaluate company-wide training completion and trends.

Qualifications:

• Bachelor's degree from a four-year college or university
• 3-5 years of experience in delivering training and curriculum development - contact center environment knowledge preferred.
• Demonstrated utilization of the principles of adult learning and ability to develop and deliver curriculum that effectively maintains interest and participation across a variety of demographics while facilitating a variety of learning and training concepts.
• Thorough knowledge of health insurance billing and insurance follow-up processes, healthcare revenue cycle, and claims processing for governmental sponsored plans is preferred.
• Proven success in incorporating and managing e-learning and learning management systems. Strong proficiency with Microsoft Office suite of products. Experience in the development of training programs using e-learning platforms a plus.
• Exceptional written skills with ability to communicate with all levels within the organization.
• Proven presentation skills and expertise in preparation of effective quality presentations and learning sessions.
• Demonstrated ability to evaluate effectiveness of training programs and to develop targeted curriculum and programs.
• Ability to travel, only on an as needed basis.

Why you’ll want to join the HBCS team:

• We offer a competitive total compensation package comprised of a base salary range and incentive. This provides the opportunity for your compensation to grow as you develop within the role. The base salary range for this role is between $62,500 and $85,000 annually, and is dependent upon your specific skills, qualifications, experience, and location.

• The opportunity for advancement is outstanding! We invest in our team members through training and development to help them reach their career goal and their full potential in the fastest growing career industry – Healthcare!

PLUS

• Medical, Dental, Vision and Life Insurance
• 401(k) with Substantial Company Match
• Ability to work from home
• Tuition Reimbursement
• Generous Paid Time Off and Paid Company Holidays
• Employee Assistance Program

Who we are:

HBCS is a leader in healthcare receivables management, providing electronic billing, insurance follow-up, and self-pay recovery services in partnership with hospitals and health systems throughout the country. Our success story is a product of our skilled and expertly trained staff, and their continuous commitment to demonstrating exceptional customer service while utilizing state-of-the-art technology. With headquarters in New Castle, Delaware and a remote workforce operating from home offices throughout the country, our skilled and dedicated team delivers quality, value-added services to ensure that the goodwill established between our partner hospitals and health systems and their patients remains steadfast.

HBCS is an Equal Opportunity Employer. We are proud that we have always been committed to diversity in the workplace and to offering employment opportunities without regard to race, color, religion, sex (including pregnancy), gender identity, gender expression, national origin, age, military experience (active, veterans, reservists and National Guard), genetic information, disability, or other legally protected characteristics.

Required Skills

Required Experience

HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.  May possess additional education certification in this level.

Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.  Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.  May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.  Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.  Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

Must be able to work weekends and holidays.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER