Job Description

We are seeking a detail-oriented Client Operations Analyst. This person will act as a liaison with customers to handle complaints, process orders, and provide information about the organizations products and services.

This entry-level position involves interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions, the Client Operations Analysts must maintain a high level of professionalism and present the organization in the best light possible.

Success in this position involves being able to resolve problems that customers may have but knowing when to refer advanced issues to members of the management team. If you are self-motivated and love talking with clients, this may be the role for you.

KEY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO):

• Maintain professional demeanor when speaking with clients or individual members.
• Process on the phone member payments
• Act as first level support for member inquiries into their accounts
• Act as first level support for carrier inquiries into member specific or multiple member accounts.
• Ability to read and follow Standard Operating Procedures (SOPs) while employing out of the box thinking to problem solving.
• Learn Softheon products to understand proper escalation channels based on ticket request.
• Assist in creating new and modifying existing documentation to ensure all processes as accurately documented.

QUALIFICATIONS

• A Bachelor's Degree or higher in Communications, Business Administration or in a field that is related to the industry with a GPA of 3.5 or higher
• Zero to two years work experience
• Client service job experience, supervisory experience, customer service experience or sales experience is a plus.
• IT or service industry experience a plus
• Ability to create positive interactions with customers
• Excellent problem solving and organization skills
• Exceptional verbal and written communication skills

WHEN YOU JOIN SOFTHEON, YOU WILL:

• Have an opportunity to add value to a diverse team of innovative professionals
• Rise to new challenges everyday
• Receive competitive salary and career growth opportunities

ABOUT US:

At Softheon, we are motivated to solve the biggest challenges in the healthcare industry by creating simple solutions to complex problems. We support our clients, track performance data, manage administrative tasks, and so much more.

To find out more about Softheon please visit www.softheon.com.

To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.